Summary

*This position will cover Freeland Urgent Care, Freeland Family Medicine, Rheumatology, Geriatrics and Palliative Care*

This position plans, directs, controls and manages the overall financial, operational and functional activities of assigned physician practices within MyMichigan Health. Assists in the short and long-term planning of designated practices to maximize growth, efficiency, profitability and patient access. Manages the day-to-day practice operations to ensure delivery of excellent patient care and satisfaction. Provides direction, training and oversight at the practice that lends to compliance with organizational policies and procedures, and regulatory agencies, which may include Rural Health Commission (RHC), Joint Commission (JC), Clinical Laboratory Improvement Amendments (CLIA), and Occupational Safety Health Administration (OSHA). Provides leadership to the team that fosters engagement, innovation and a favorable patient experience, and supports MyMichigan Health care delivery initiatives. Serves as administrative representative, patient advocate and employee counselor to ensure maximum patient access and quality care as well as effective team functioning. Participates in interdepartmental, intersystem and external committees, meetings and activities to promote the mission, values and business of MyMichigan Health. For those managing a Health Park facility the position works collaboratively with other members of the MyMichigan Physicians Group (MPG) managers and also the primary community contact for MyMichigan Health and is expected to build relationships within the community and participate in community events.

Responsibilities

(35%)* Screens, selects, orients, trains and disciplines all personnel. Reviews staffing levels and allocates staffing as necessary within approved budget limitations. Recommends and justifies new positions as needed. Reviews and updates job descriptions for clinical and non-clinical personnel. Duties will be performed in collaboration with personnel's respective department or entity (MPG, lab, physical therapy, imaging, urgent care, specialty clinics, cardio testing, infusion, nuclear medicine, etc) for Health Park managers.

Responsible for written job performance reviews for all employees with input from the providers. Ensures all staff are providing care according to MyMichigan Health policies, procedures and values. Mentors staff on care delivery and interpersonal relationship expectations.

(35%)* Together with MyMichigan Physicians Group Administration, dyad leadership and practice providers, develops and implements short and long term-planning growth and development of the practice/health park. Using A3 methodology, evaluates current processes and implements improvement plans to attain performance goals for patient satisfaction, patient access, quality, employee and provider engagement. Refines practice workflow as needed to enhance overall operations. Proactively communicates and demonstrates positive change management skills during the implementation of new initiatives. Cultivates recommendations for concerns or challenges identified during new project implementations. Identifies and communicates any potential businessopportunities to expand/enhance MyMichigan Health services and market share. Works with business development, physician relations and physician liaison teams to develop and implement strategies to grow the market share of MyMichigan Health services and their joint ventures.

(20%)* Prepares capital and operating budgets, including personnel budget. Submits monthly operational and expense variance reports to the Regional Director. Reviews practice management reports (Epic, patient satisfaction, financial, variance reports, quality, etc.) to identify compliance with anticipated performance measures, determine opportunities for improvement and defines action plans when outliers are identified. Ensures that the practice staff are utilizing the appropriate reports and workflows designed for the Physician Enterprise. Responsible for time-of-service payment collections, maintaining acceptable cashiering collection ratios and charge encounter submittals. Assures staff adherence to all insurance and collection payment policies and procedures. Maintains security and proper internal controls of all cash, payment receipts and charge vouchers.

(10%)* Participates on a variety of teams to contribute perspective for redesign of job descriptions, clinical workflow, policies, staff training, practice transformation or interdepartmental A3 teams. Manages the budget to ensure cost effectiveness.

OTHER DUTIES AND RESPONSIBILITIES:

Collaborates with dyad leaders and providers to successfully implement new programs, address areas for improvement and design action plans for improvement.

Provides constructive evaluation and recommendations to improve processes.

Communicates in a timely and professional manner to administration, providers and staff.

Arranges for the procurement and maintenance of all office and medical equipment, clinic/facility, and its main operating systems.

Problem solves in areas concerning patients, providers, employee relations and/or practice operations.

Responds to all formal patient and/or staff complaints.

Identifies and communicates any potential business opportunities to expand/enhance practice services and market share.

Miscellaneous duties as assigned, including, but not limited to, committee membership and special projects.

Participate in community events as a representative of individual subsidiaries and the health system.

Maintain regular contact with multiple departments as necessary in order to address issues.

Works with MyMichigan Health public relations, marketing, and education team to plan system-wide communication to consumers, physicians and employees.

Support provider recruitment, by sharing the resume/CV with the provider team, working with recruiters to assure the team is available to spend time during the site visits with the candidate and responding timely regarding the evaluation of the provider.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

NIMS IS 100 - NIMS IS 100 Introduction Incident Command System

Required Equivalent Experience - Within 6 months of hire or transfer

NIMS IS 200 - NIMS IS 200 Basic Incident Command System Initial Response

Required Equivalent Experience - Within 6 months of hire or transfer

NIMS IS 700 - NIMS IS 700 Introduction National Incident Mgt System

Required Equivalent Experience - Within 6 months of hire or transfer

Required Education

Education: Bachelors Degree

Comments: Effective 4/1/2019, any new hire or transfer to this Practice Manager position, must possess a bachelor's degree. Any incumbent, who does not hold a bachelor's degree and was hired prior to this date, will not be required to obtain it. Should there be a change in position or break in service after this date, the employee will lose their grandfathered status and upon either rehire or transfer, the employee will have to possess a bachelor's degree in healthcare-related field or management.

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Knowledge of general management, finance, human resources and healthcare operations and principles.

Two (2) years of management experience in a health care related field required. Prior experience in a leadership role in an ambulatory practice is preferred.

Must be able to easily adapt to and lead change.

Knowledge or the ability to quickly learn performance improvement processes.

Must be able to learn independently, process and analyze data.

Excellent time management skills are required to manage a multitude of projects, staff and urgent situations on a daily basis.

Ability to exercise initiative, problem solving and decision-making and apply policies and principles to solve everyday problems and deal with a variety of situations.

Analytical skills needed to review complex sets of performance, financial and outcome data. Must be able to maintain strict confidentiality.

Ability to plan and project future operating needs related to fiscal considerations and staffing changes; interpret objectives and develop practical applications.

Strong leadership and organization skills essential to effectively direct teams of different types and levels of employees in all locations, including other managers, physicians, department staff members, affiliated institution staff members, and clients, along with the ability to promote strong teamwork and communication at all levels.

Written and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Must have the ability to attend meetings at remote MyMichigan Health locations when requested. This may include occasional mid-day travel.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, have regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.