Title: Manager, Pharmacy
Reports to: Pharmacy Site Director
Classification: Supervisor
Location: MA, On-site
Job description revision number and date: V2.0; 03.31.2025

Job Summary:

The Community Health Center Retail Pharmacy Supervisor is responsible for overseeing the day-to-day operations of the pharmacy and the distribution of medications to patients. The Supervisor duties include ensuring that all staff members are performing their jobs effectively and in accordance with company policies and procedures, communicating with health center physicians to determine the type of medication and dosage for a patient, taking inventory of pharmaceutical drugs to reorder them based on local demand and interacting with pharmacy patients/customers to give them their prescriptions and answer medication questions. The Pharmacy Supervisor will control medications by monitoring drug therapies, advising interventions. Additionally, completing pharmacy operational requirements by organizing and directing pharmacists and technicians' workflow, verifying their preparation, and labeling of pharmaceuticals, and verifying order entries, charges, and inspections.

The Pharmacy Supervisor may also be responsible for hiring, training, and supervising new employees. This includes ensuring that staff have the proper knowledge and skills to perform their job duties safely and effectively.

Responsibilities:

• Provides pharmacy information by answering questions and requests of health care professionals and counseling patients on drug therapies
• Develops clinic staff's pharmacy knowledge by participating in clinical programs and training pharmacy staff,

students, interns, residents, and health care professionals

• Complies with state and federal drug laws and regulations
• Maintains records for controlled substances and removes outdated and damaged drugs from the pharmacy inventory
• Maintains separate 340B drug inventory as appropriate
• Supervises the work results of pharmacists and support personnel
• Maintains current registration
• Protects patients and technicians by adhering to infection-control protocols
• Maintains safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed
• Other duties and responsibilities as assigned and necessary to successfully oversee Pharmacy Services

Physical Nature of the Job:

• Light work: Exerting up to 20 pounds of force frequently to move objects

Required Skills:

• Ensure safe prescribing and dispensing of medication
• Knowledge of FDA, BOP and all applicable regulations
• Ability to manage processes and develop implementation strategies
• Knowledge of retail pharmacy legal compliance
• Familiarity with adherence packaging and home delivery
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods
• Strong attention to detail
• Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders
• Skilled in exercising a high degree of initiative, judgement, discretion, and decision making to achieve objectives

Desired Other Skills:

• Familiarity with 340B program
• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

• Graduate degree from an accredited pharmacy college recognized by the American Council of Pharmaceutical Education (ACPE)
• Valid state pharmacist license
• CPR or CPR/AED certificate
• Bachelor of pharmacy or Doctor of Pharmacy degree

** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **