Job Summary:
This position plans, coordinates, and manages all activities of the Patient Scheduling Center department in order to achieve quality customer service, data collection, and financial objectives. Accountable for the effective and efficient daily operations of the department's management of outpatient referrals, scheduling of outpatient visits at multiple locations throughout the organization and scheduling at primary care locations. . Provides departmental leadership for staff and is responsible for recruitment, retention, training, budgeting to include managing hours worked by volume, customer service, prioritizes accountabilities, maintaining relationships with other key departments. Closely monitors staff productivity and staff's department accordingly. Works collaboratively with the Director, Patient Access to maintain open communications intra-departmentally and to support the department and hospital's goals, policies, and procedures. Effectively manages relationships with outpatient departments and works in cooperation with them to meet shared goals. Ensures a team focus on customer service by providing training and setting expectations.
Qualifications:

Education

• College Degree - 4 year (required) Or
• Equivalent Experience In lieu of degree (required)

Work Experience

• Minimum five (5) years Progressively responsible experience in patient access and in complex organizations with large departments responsible for authorization coordination (required)
• Minimum ten (10) years Experience that demonstrates a mastery of the job content through success in this role in multiple organizations (preferred)

Skills and Abilities

• Qualified candidate must be customer service focused and possess excellent written and verbal communication skills.
  Strong leadership, relationship building and interpersonal skills while working effectively with a variety of groups and interests across organizational levels is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range:
$39.94 - $57.80

Workshift:
Day (United States of America)

Position Exempt:
Yes

FTE %:
100

Scheduled Weekly Hours:
40

Daily Hours:
8

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Disclaimer: Final compensation will be dependent upon skills and experience.