Primary City/State:Virtual - Arizona
Category:Patient Services
Shift:Day
Department:Patient Experience
Hybrid
Must reside in Arizona
Responsibilities:JOB SUMMARY
The Manager leads patient experience improvement initiatives across HonorHealth's outpatient network, translating strategy into operational execution.
Partners with clinical, operational, and physician leaders to improve reliability and consistency of the outpatient experience. Functions as a working leader providing coaching, education, and structured improvement support.
ESSENTIAL FUNCTIONS
- Lead Strategy Translation:
Translate network-level PX strategy into targeted outpatient initiatives and execution roadmaps - Coach Leaders:
Provide coaching on service recovery, experience design, and team engagement; build leadership capability - Team Oversight:
Supervise and develop outpatient PX Coaches; manage workflows, priorities, and performance - Standardize Practices:
Establish consistent frameworks and tools; enable scalable deployment across 260+ clinics - Cross-Functional Collaboration:
Partner with operations, nursing, quality, and physician services to integrate PX into workflows - Drive Measurement:
Monitor experience data, identify trends, support goal-setting and action planning - Support System Priorities:
Contribute to CMS readiness; support network growth with PX infrastructure for new clinics - Role-Model Behaviors:
Model HonorHealth values; foster accountability and continuous improvement culture
EDUCATION
- Bachelors in Healthcare Administration, Business, or related field Required
- Masters Preferred
EXPERIENCE
- 5 years, in patient experience or healthcare operations Required
- 2 years, leadership; ambulatory setting Preferred
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