The Opportunity

Abbott is seeking an experienced professional to manage patient claims related to its Medical Device businesses. This role leads day-to-day claim adjudication, drives compliant, consistent claim resolution, and plays a critical role in protecting Abbott’s legal, regulatory, financial, and reputational interests.

This position works out of our Sylmar, CA; Minneapolis, MN; or Austin, TX corporate office.  

What You’ll Work On 

The Manager performs the following responsibilities with general direction from Legal leadership:

Claim Intake and Triage

• Direct and manage the complete lifecycle of U.S. patient product liability claims where the claimant is not represented by counsel, encompassing claim intake, investigation, evaluation, negotiation, and resolution.
• Communicate with claimants on claim intake, provide updates, request necessary consents and documents, and deliver decisions while maintaining a professional and empathetic tone.
• Ensure proper escalation of matters presenting regulatory, litigation, or safety risk.

Investigation and Evaluation

• Execute comprehensive investigations of medical records, operative notes, product history, complaint data, field reports, and physician/hospital information to determine causation, product involvement, and claim valuation.
• Assess potential exposure and develop recommendations aligned with established precedent and organizational risk tolerance.

Claim Resolution

• Manage timelines, resources, and cross-functional workflows to ensure timely resolution, regulatory compliance, and alignment with organizational objectives.
• Negotiate settlements within designated authority levels; escalate novel, complex, or high-exposure matters to Legal leadership for strategic guidance.
• Deliver claim decisions in a professional and empathetic manner.

Compliance, Governance, and Risk Management

• Ensure full compliance with FDA regulations, U.S. privacy/HIPAA requirements, anti-kickback statutes, and Abbott's complaint reporting processes.
• Oversee CMS Medicare Secondary Payer Section 111 reporting for all applicable patient settlements, ensuring complete, timely, and accurate Responsible Reporting Entity submissions.
• Maintain accurate, comprehensive, and audit-ready case files, settlement documentation, correspondence, and system records.

Cross-Functional Leadership and Continuous Improvement

• Lead or contribute to medical device legal team projects, including but not limited to, process improvement initiatives, system implementations, policy development, and special investigations requiring coordination across multiple stakeholders.
• Influence commercial teams through consultative engagement to ensure proper escalation protocols and compliant patient interactions.
• Contribute to tactical planning and execution for high-volume claim periods, advisories/recalls, and patient communications initiatives.
• Analyze industry and Abbott-specific claims to identify patterns and trends; recommend data-driven process enhancements and risk mitigation strategies and train stakeholders on best practices.

Position Requirements

• Ability to evaluate complex product claims and determine reasonable settlements.
• Ability to exercise sound judgment in ambiguous or high‑risk situations, including determining when matters require immediate Legal, Regulatory, Quality, or Compliance escalation.
• Ability to communicate effectively and empathetically with patients (over the phone or through written correspondence), including in high‑emotion or adversarial situations, while maintaining appropriate legal and regulatory boundaries.
• Knowledge of US privacy laws, anti-kickback, and medical device reporting.
• Demonstrated ability to work in fast-paced, matrixed environment
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.

Minimum Required Qualifications

• Bachelor's Degree
• 5+ years product liability claims, medical device legal operations, insurance claims, risk management, or a closely related regulated environment.
• Experience evaluating and resolving medical, technical, or regulatory claims or issues.

Preferred Qualifications

• Experience in medical devices, pharmaceuticals, or other FDA-regulated industries
• Paralegal Certification, preferred
• Strong investigative skills, including medical record review
• Experience in CMS Section 111 reporting

• Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com 
• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 
• Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.