Orlando Regional Healthcare

Manager, Patient Access - Full-Time - Mid (2nd) Shift - Emergency Department - Bayfront Hospital - St. Petersburg FL

Orlando Regional Healthcare • $75K — $95K *
St. Petersburg, FL 33710In-Person
Healthcare
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Healthcare Administration, or Finance, or equivalent relevant experience in Healthcare/Patient Financial Services
  • 4+ years of experience specifically in Patient Access
  • 1+ year of supervisory or lead experience in a healthcare setting
  • Strong understanding of patient registration processes and hospital operations
  • Proven ability to manage budgets and departmental performance

Responsibilities

  • Develop goals and objectives for the department
  • Organize and direct department activities for optimal efficiency
  • Implement policies and procedures for operational success
  • Manage human resources functions related to staff on-site
  • Handle unresolved customer complaints to boost satisfaction
  • Prepare and oversee departmental budget
  • Network within the facility to build physician and administrative relationships

Benefits

  • Opportunity for career growth and professional development
  • Participation in leadership incentive programs
  • Engagement in community outreach initiatives
  • Comprehensive benefits package
  • Flexible second/mid shift schedule
Full Job Description
Position Summary

Overview:

Title: Manager, Patient Access

Department: Emergency Room Registration
Site: Orlando Health Bayfront Hospital
Location: St. Petersburg, FL
Shift: Second / Mid Shift
Schedule: Full-Time, 2pm-10:30pm

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

Responsibilities

Essential Functions:
  • Develops goals and objectives.
  • Plans, organizes, and directs department activities.
  • Establishes and implements policies and procedures for department operations.
  • Responsible for the management of all staff on-site in Human Resource related functions.
  • Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
  • Keeps administration informed of department activities, needs, and problems.
  • Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
  • Prepares departmental budget and ensures department operates within allocated expense structure.
  • Responsible for site accounts receivable.
  • Maintains appropriate statistical information.
  • Establishes and maintains intra/interdepartmental communication.
  • Networks within site facility to build physician and administrative relationships.
  • Provides vision, direction, planning, and support to Administrators.
  • Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
  • Participates in administrative and management meetings and attends other meetings as necessary.
  • Develops and maintains records, reports, and files.
  • Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
  • Maintains good payer relationships.
  • Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
  • Ensures implementation of process improvements.
  • Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.


Other Related Functions:
  • Handles special projects for Patient Financial Services as necessary.
  • Assume the responsibility for professional growth and development and continuing education.
  • Conducts department meetings/in-services.
  • Represents Orlando Health through community interaction.
  • Performs other duties as assigned.

Qualifications

Education/Training:
  • Bachelor's Degree in Business, Healthcare Administration, Finance; OR
  • An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.

Experience:

  • Four years (4) of Patient Access (Patient Business) experience required.
  • One year (1) supervisory, lead or preceptor experience required.

About Orlando Regional Healthcare

Orlando Health is a not-for-profit healthcare organization with multiple facilities in the Orlando, Florida area. The organization includes Orlando Regional Medical Center, Arnold Palmer Hospital for Children, Winnie Palmer Hospital for Women & Babies, Dr. P. Phillips Hospital, South Seminole Hospital, and Health Central Hospital. Orlando Health was founded in 1918 and is headquartered in Orlando, Florida. The organization provides a wide range of medical services, including cancer care, cardiology, emergency care, neurology, orthopedics, pediatrics, and women's health.
Learn more about Orlando Regional Healthcare
Size
20,000 employees
Industry
Healthcare
* Ladders Estimates

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