Location: Wayne (EPCO), NJ, United States
Job ID: 91681 Join us as aManager Order ManagementYour main responsibilitiesPRIMARY FUNCTION / POSITION OVERVIEW:
This position is responsible for overseeing the tasks of the EPCO Order Management Center. Manage team of inside sales reps, conduct training/development - Responsible for order intake and order processing for production and provide customer service for affiliate business units.
PRIMARY FUNCTION/POSITION REVIEW
• Full EPCO Order Management Center directly reports to this position
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, sales volume (bookings). Monthly & Periodic reporting.
• Onboarding of new hires, creating training materials, conduct training
• Conducts recurring 1:1 meetings with individual inside sales representatives.
• Keeps team up to date on product and code requirements
• Motivates team and ensures tasks are being completed and quotas are being met
• Provides daily direction and communication to employees so that customer requests are answered in a timely, efficient and knowledgeable manner.
Responsible for quick quote turnover time for the inside sales team
• Controls order backlog
• Drive strategic continuous improvement - develop team capabilities to self-sustain
• Act as first line of defense for production
• Actively prepares and participates in trade shows
• Works on own key accounts (quoting and project management)
What you bringEDUCATION, EXPERIENCE & OTHER SPECIAL REQUIREMENTS
Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.
Required industry knowledge, sales sxperience, and back office experience - parts and fixture industry.
5+ years of leadership and teamwork experience preferred.
10+ years of strong communication skills, elevator code knowledge, and industry knowledge.
What's in it for you?- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
