Plan, prioritize, coordinate, and monitor activities in the department to ensure accurate, timely, and efficient service. Manage, train, and evaluate staff to achieve and maintain department standards. Develop and deliver programs that support business needs.
Develop and maintain strategic partnerships with various Line of Business (LOB) counterparts; provide business partners and key executives with customer perspective and facilitate timely responses to complex business challenges and opportunities
Recommend and implement procedural and systems changes to deliver quality service to internal and external customers
Lead projects for the division from inception to completion
Facilitate change in processes, procedures, and systems within the business unit
Develop and implement communication strategies that support the enterprise and the division’s Mission, Vision, Value, and Goals
Prioritize, assign, and distribute work to ensure responsibility is at the appropriate level and team members’ skills are developed to support business needs
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
Knowledge of quality performance monitoring and improvement methods
Demonstrated ability to analyze work processes and implement changes
Excellent written and verbal communication skills
Strong organizational and project management skills
Proficient with word processing and spreadsheet applications
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $73,500.00 - $131,250.00
