Assurant

Manager, Operations Process Management

Assurant • $88K — $147K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 3+ years leading business or operational teams.
  • 2+ years of experience facilitating development and implementation of business initiatives and projects.
  • Minimum 3 years in leadership of people and/or projects.
  • Experience with operations policy and claims processes for supported lines of business.
  • 5 years of business process knowledge in Assurant products preferred.
  • Exceptional relationship-building skills with ability to influence across levels.

Responsibilities

  • Manage daily work activities of team members and resolve issues.
  • Analyze workflows and identify continuous process improvements.
  • Contribute to automation and optimization for better service delivery.
  • Collaborate cross-functionally on system implementations and upgrades.
  • Assist in planning and executing special projects within deadlines.
  • Build testing and quality assurance processes for projects.
  • Monitor process changes, evaluate impacts, and suggest improvements.

Benefits

  • Flexible work environment including remote options.
  • Opportunity for personal and professional development.
  • Engagement in innovative process management initiatives.
  • Collaborative culture focusing on team talent development.
Full Job Description
The operations process management team is focused on "run" and "change" processes and activities of the organization to effectively and efficiently meet or exceed changing clients and business needs. This position is responsible for leading the design, modeling, executing, monitoring and optimization of operations process management team to align the organization's strategy.

What will be my duties and responsibilities in this job?

Process Management & Leadership
  • Manages team members' work activities on a day-to-day basis. Prioritizes and ensures the accuracy of work products, answers questions and resolves problems, provides overall support to operations. Ensures accurate and timely product delivery.
  • Analyzes workflows, procedures, and systems for continuous process improvement. Identifies and resolves process deficiencies and quality control issues across the team. Develops new methods and/or approaches to achieving business objectives.
  • Positively contributes to process re-engineering automation and optimization efforts which result in consistent service delivery while reducing operational costs. Focuses the priorities on the broadest benefit realization.
  • Balances demands with team skills and work capacity; reacts quickly to and manages changing competing priorities.
  • Collaborates with cross-functional areas externally and internally in the implementation of new systems, system enhancements and process improvements
  • Assists in the planning and implementation of special projects and performs other duties and tasks to meet company objectives within established time frames.
  • Builds testing and quality assurance processes for projects and responsible for implementation of user acceptance testing
  • Responsible for research and solutioning on coverage verification, missing contracts, and other complex issues from call center operations, Account Executives, accounting and other departments
  • Monitor process changes, impacts, and make recommendations for implementation
  • Creates new support processes and focuses on process improvement to enhance effciency, cost savings and improve customer experience
  • Act as a change agent within the business building trusted relationships to influence and align leaders to achieve innovative solutions and results across a matrixed organization.
  • Evaluate process changes, impacts, and make recommendations for implementation
  • May include back office oversight for mail handling, document imaging, data entry and policy operations/premium processing


Data Management and Operational Practices
  • Creates effective process to manage file loads and data entry for all incoming transactions: enrollments, cancellations, registration, payments and claims.
  • Ensure the data integrity of the manual process-enrollments, contract entry, survey's, etc. Every transaction entered into the system should be valid and is consistent with the business processing rules and data standards
  • Understand all file processing in details and serve as a subject matter expert (SME) for file loads, data entry, client specific and generic system edits
  • Monitor file load reports, control error handling process, and ongoing error file exchange with clients. Communicates with other team as appropriate.
  • Pass ISO, SOX and other internal and external audits
  • Focus on the entire process, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals.
  • Define, prioritizing, and developing high quality products and features that deliver demonstrable customer and business value across the group.
  • Act as an ambassador for Agile best practices, lead sprint reviews and engage in daily stand ups and sprint retrospectives. Help others in the business understand the Agile development process.
  • Organize backlog based on clear understanding of cross-organizational priorities and business impact.
  • Communicate sprint deliverables and timelines to management and business stakeholders.
  • Develop creative ways to solve operational and business problems and drive benefits by changing existing processes, strategies, and ways of working
  • Ensure alignment on product implementation across each line of business by understanding their value proposition and unique set of needs.
  • Serve as the subject matter expert, providing support and training as needed.
  • Oversee implementation of Standard Operating Procedures for task/function.
  • Develop, document, and maintain internal operational and outward-facing business processes and methodologies
  • Lead other Business Product Owners to gather requirements, organize, and maintain process documentation, define, and optimize process models, conduct user acceptance testing
  • Partner with L&D leader to identify and execute LOB-specific training needs


Team Leadership and Culture
  • Lead process/relationship management and technical operations teams to meet client needs and drive the LOBs strategic initiatives
  • Drive development by holding managers accountable for functional and leadership coaching and encouraging associate development planning
  • Build a superior operations service delivery team by a) assessing, developing, and engaging outstanding talent; b) evaluating existing claims management and ensuring they are operating effectively, addressing technical and leadership gaps in performance.
  • Identify and orchestrate talent mobility to develop and retain talent with cross-capability and LOB knowledge
  • Ensure continued development of team in business process management services and tasks including good practices for process analysis, engineering, and optimization.


What are the requirements needed for this position?
  • Bachelor's degree or equivalent experience
  • 3+ years leading business or operational teams
  • 2+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives
  • Minimum 3 years in leading people and/or projects
  • Experience with operations policy and claims processes for the lines of business supported or prior experience with other lines of business
  • 5 years with business process knowledge in Assurant products preferred
  • A drive to enable both the management of ongoing business while also evaluating the continuous improvement of our operating model and operations processes related to claims and policy operations
  • Exceptional relationship-building experience with the ability to listen, build rapport, and credibility with peers and as a partner vertically within the business unit, as well as with leadership and capability teams
  • Knowledge of fundamental information technologies and the ability to use people, processes, and technology to improve efficiencies and effectiveness
  • Proven ability to effectively lead, partner and communicate with various levels of the organization to define and execute cross-functional business objectives
  • Energy, focus, assertiveness, and diplomacy. Knows when to push an agenda and when to let a situation develop, rest, or advance
  • Highly developed communication skills in writing, speaking, and presenting. Ability and comfort with working at executive levels
  • Ability to influence and break down silos within an organization as well across organizations using personal rather than positional power
  • Must demonstrate acumen in business and capabilities that support the business
  • An outside-in focus - Outstanding end customer/consumer relationship skills
  • Strong humility, listening, creativity, and negotiation skills
  • Accepts ownership and accountability for results


#LI-remote

Pay Range:
$88,000.00 - $147,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

About Assurant

The Warranty Group is the world’s premier provider of extended service plans and related benefits, with operations in 33 countries and 1800 employees. We have $5 billion in assets with almost $2 billion in revenues (2010). Our wholly-owned subsidiary, Virginia Surety Company, Inc., is rated "A-" Excellent by AM Best Company, as is our UK based company, London General Insurance. By providing underwriting, claims administration and marketing expertise, The Warranty Group is a global single-source solution for manufacturers, distributors and retailers of consumer goods including autos, homes, consumer electronics, medical devices, furniture and appliances as well as financial institutions. We partner with our clients to drive revenue through customer acquisition and retention, while providing financial modeling and regulatory services. The Warranty Group is a unit of Onex Corporation (TSX:OCX), one of Canada's largest publicly-held companies with assets of $40 billion, revenues of $35 billion, and 212,000 employees worldwide(2011).

Assurant Careers

Joining Assurant means becoming part of a team that is committed to supporting your career growth and innovation in the insurance sector. As a global provider of risk management solutions, Assurant is where professional aspirations meet opportunities for real impact.

Work You’ll Do

At Assurant, you’ll be part of a culture that cherishes diversity and is grounded in our commitment to helping you thrive. We offer a variety of job opportunities that allow you to bring your whole self to work every day. From entry-level positions to leadership roles, Assurant is keen on hiring top talent to drive our mission forward.

Explore Our Job Opportunities

Whether you're looking for a full-time position or an internship, Assurant provides a platform to enhance your skills and push the boundaries of what's possible. With a focus on innovation and leadership, our team is constantly looking for ways to foster growth and improve our services.

Professional Growth and Development

Assurant is dedicated to your professional development. We provide comprehensive benefits and diversity training that ensure you have the tools needed for success. Our leadership programs are designed to cultivate your skills and help you ascend in your career through a variety of learning and networking opportunities.

Join Our Team

Assurant is not just a company; it's a community. We are committed to building a team that reflects our values of respect and inclusivity. Our hiring process is straightforward and respectful, designed to assess your skills and ensure a good fit for both parties. Prepare your resume, ace the interview, and join a team that’s ready to support you from day one.

Innovation at Assurant

At the heart of Assurant’s operations is a drive for innovation. Our employees are encouraged to think big and work together to solve challenges. This collaborative environment is ideal for those who are solution-driven and eager to make an impact in the industry.

Stay Connected

Discover more about the exciting career opportunities at Assurant by visiting our Jobs and Careers page. Stay up to date with the latest company news, and don’t miss out on the chance to become part of a leading global provider in risk management solutions.

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Learn more about Assurant
Size
15,600 employees
Market Cap
$6.4 billion
Industry
Finance & Insurance
Net Income
$441.8 million
Founded
1892
5 Year Trend
+6.2%
Revenue
$10 billion
NASDAQ
AIZ
* Ladders Estimates

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