Job Description:Core Responsibilities- Drive operational standardization efforts, including price book management, process alignment, reporting consistency, and implementation of best practices across operating companies.
- Evaluate business processes, identify opportunities for improvement, and implement solutions that enhance efficiency, scalability, and operational performance.
- Lead major enterprise projects, including call center consolidation, system implementations, workflow optimization, and other business transformation initiatives.
- Facilitate change management efforts by developing communication plans, promoting stakeholder engagement, and ensuring successful adoption of new processes and systems.
- Coordinate cross-functional teams across Operations, Finance, HR, IT, Marketing, Customer Experience, and other key functions to ensure successful execution of strategic initiatives.
- Support M&A in the integration of newly acquired businesses, including transition planning, implementation, and post-acquisition operational alignment.
- Develop and manage project plans, timelines, milestones, and accountability measures for integration and enterprise transformation initiatives.
- Develop and monitor key performance indicators (KPIs), project metrics, and reporting tools to measure progress, identify risks, and support data-driven decision-making.
- Build strong partnerships with field and corporate leadership, serving as a trusted advisor and resource on operational improvement and integration initiatives.
- Provide regular project updates to executive leadership, proactively identifying risks, resolving obstacles, and ensuring alignment with organizational objectives.
Qualifications- Bachelor's degree in Business, Operations, Finance, Management, or related field; equivalent operational leadership experience will be considered.
- 5+ years of experience leading operational improvement, business transformation, integration, or enterprise project initiatives.
- Experience within residential or commercial HVAC, plumbing, electrical, home services, or multi-location service organizations.
- Experience supporting M&A integration, business transformations, and/or FSM/CRM implementations.
- Direct familiarity with ServiceTitan or a similar field service management platform field
- service management platform.
- Experience with call center operations, customer service organizations, dispatch
- operations, and/or shared-service environments.
- Demonstrated success managing complex, cross-functional projects.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Ability to influence stakeholders across all levels of the organization.
- Project Management, Lean, Six Sigma, or similar certifications preferred.
Success MeasuresWithin the first 12-24 months, this individual will be expected to:
- Successfully integrate newly acquired businesses into the organization.
- Develop a scalable acquisition integration framework and playbook.
- Lead implementation of enterprise price book standardization.
- Support execution of call center consolidation initiatives.
- Increase operational consistency across operating companies.
- Improve visibility through standardized reporting and KPI measurement.
- Establish strong partnerships with field and corporate leadership teams.
- Deliver strategic projects on time and within scope.
