PurposeThe Manager of Operations plans, organizes, coordinates, and manages the daily operational activities within an assigned functional area, for the natural gas distribution system within one or more communities.
Accountabilities- Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities.
- Facilitate regular team meetings to problem solve issues, to inform on company performance and create initiative-taking practices.
- Develop, schedule and conduct regular supervisor meetings with each team member.
- Create facility schedule, ensuring that all operational hours are always covered.
- Develops and monitors functional area budgets to ensure efficient utilization of resources.
- Review staff requirements regularly to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing.
- Involved in pro-active, regular communication and interaction with member of the management team. This includes being a leader to change, to develop, implement and manage projects and initiative to successful completion.
- May represent Company to regulatory authorities, public official, customers and the public involving company matters.
- Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth.
- Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets.
- Schedules, monitors and conducts quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety.
- Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity.
- Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained.
- Coordinates activities for emergencies, outages, and pressure problems.
- Directs three teams; responsible for determining team structure and roles of members.
Education and Experience- Bachelor's degree in business administration or a related field a plus
- 1-3 years of experience
- Ability to provide direction, support and constructive feedback to a variety of staff as well as dealing with the operational issues of coordinating diverse business functions.
- Natural gas utility experience preferred.
- Demonstrated customer service skills.
- Valid Driver's license with the flexibility to travel to other office locations as needed.
- The ability to perform analysis involving ratios, percentages and simple statistical methods and/or make calculations to reconcile financial statements and accounts.
- Intermediate level computer skills with an ability with Microsoft Word, Outlook and Excel
Working Environment:- Exposure to poor weather: Occasionally
- Driving or travel: Up to 25%
- Exposure to people who are tense, emotionally unstable, or unpredictable: Occasionally
What We OfferAs a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
- Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
- Annual bonus and merit increase eligibility
- Life insurance and short-term & long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program & Headspace account
- 3 weeks of vacation, paid sick days, 12 paid company holidays, & 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
