Why You'll Love This RoleThis isn't just another restaurant operations position, it's an opportunity to lead the future of digital dining for one of hospitality's most recognizable restaurant groups.
As the
Manager, Off Premise & Third-Party Delivery, you'll own the strategy behind our third-party delivery, catering, and digital ordering platforms across our portfolio of restaurants. Working alongside Operations, Marketing, Culinary, and Technology, you'll identify new opportunities to grow revenue, improve profitability, enhance the guest experience, and introduce innovative solutions that keep Specialty Restaurants ahead of the competition.
If you enjoy combining analytics, operations, marketing, technology, and hospitality into one exciting role, we'd love to meet you.
What We Offer- Competitive salary of $95,000-$115,000, plus bonus potential
- Benefits including vacation pay, medical, dental and vision insurance
- Lifestyle Spending Account, this benefit supports you and your family in numerous ways such as through gym memberships, child care, groceries, student loans & more!
- Weekly lunches provided on site Mondays-Wednesdays
- Company dining package with allotted spending amount each month
- Variety of Supplemental Benefit Plans for life's unknowns
- 401k with annual employer match after 12 months
- Employer paid life Insurance throughout the length of employment
- Paid holidays for 10 major holidays
- Education Assistance Program (EdAP) for hospitality related education growth
- Employee Assistance Program (EAP) to assist with work life balance
- Management Referral Program with up to a $4,000 payout for qualifying management positions
What You'll DoChampion Our Marketplace & Catering Presence- Strategic owner of the company's communication between third-party delivery and catering partnerships, for DSPs and catering providers-including DoorDash, Uber Eats, Grubhub, ezCater, and others.
- Lead the development and execution of the company's off-premise and third-party delivery strategy, making recommendations that drive revenue growth, operational efficiency, and guest experience.
- Lead testing and implementation of new platform features, integrations, and partnerships, ensuring our restaurants remain competitive and accessible in the digital marketplace.
Drive Performance with Data- Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience.
- Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
- Build forecasting tools and dashboards that support operational readiness, especially for large catering occasions and seasonal peaks.
- Keep the PL top of mind, not just driving promotion or discounts but profitable, return traffic.
Lead Operational Excellence Across Locations- Partner with Operations to strengthen execution for delivery and catering, ensuring each location is set up for success with clear prep processes, handoff standards, and packaging guidelines.
- Develop and support training materials to help teams deliver speed, accuracy, and hospitality for all order types.
- Troubleshoot issues across DSPs and catering providers and collaborate with location teams and platform partners to resolve them quickly.
Elevate Digital Merchandising & Marketing- Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
- Enhance digital merchandising through compelling photography, descriptions, and catering-specific positioning that showcases our restaurants as the go-to choice for groups and events.
- Partner with Culinary and Menu teams to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.
Innovate & Build for the Future- Evaluate emerging delivery and catering technologies, virtual brands, and marketplace trends to keep our restaurants ahead of guest expectations.
- Lead negotiations and long-term strategy development with delivery and catering providers.
- Lead cross-functional projects that enhance the digital guest journey and strengthen operational efficiency across off-premise channels.
What We're Looking ForWe're looking for someone who is passionate about hospitality, digital innovation, and creating exceptional guest experiences.
You may be a great fit if you have:
- Bachelor's degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
- 3-5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
- Strong understanding of DSP ecosystems, catering marketplaces (e.g., ezCater), and digital ordering tools.
- Analytical and detail-oriented, with the ability to convert data into insights and action.
- Experience with POS integrations, DSP APIs, or catering platform technology.
- Background in multi-unit or multi-concept restaurant operations.
- Knowledge of digital merchandising and menu strategy for both delivery and catering.
TravelTravel up to 25%, including location visits, oversee operational initiatives, and support business objectives.
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
