**We are currently hiring only in our established markets: Washington, Oregon, Idaho, Florida, North Carolina, Texas, Colorado, and Arizona. As a result, we can only consider candidates who are currently located in one of these states or willing to relocate prior to their start date. Please apply only if you meet this requirement.
We are seeking an experienced Manager of Service Delivery to lead project delivery within our Professional Services team. This player-coach role combines leadership of Project Managers with direct oversight of complex client engagements. You will drive delivery excellence, improve project outcomes, and ensure projects are delivered on time, within budget, and with exceptional client satisfaction.
We Take Care of Our People
- Salary range: $110,000-$140,000
- Achievable quarterly bonuses.
- Competitive benefits package
- Parking and mileage reimbursement
Work you will do as an ISOutsource Manager of Service Delivery:
Team Leadership & Management
- Lead, coach, and develop a team of Project Managers
- Establish and enforce project management standards, methodologies, and best practices
- Provide guidance on project planning, execution, risk management, and client communication
- Manage team capacity, workload distribution, and resource alignment
Delivery Excellence & Process Improvement
- Standardize project lifecycle processes, tools, and reporting
- Improve project scoping accuracy, forecasting, and change order management
- Drive continuous improvement in delivery quality, speed, and predictability
- Establish and track KPIs (on-time delivery, budget performance, client satisfaction)
- Partnerclosely with Consulting, Engineering, and Account Management teams to ensure seamless delivery
- Support pre-sales activities, including scoping, estimating, and proposal development
Project Delivery (Player-Coach)
- Directly manage high-priority or complex client projects
- Ensure projects are delivered on time, within scope, and within budget
- Oversee project governance, including risk, issue, and change management
- Maintain accountability for project financial performance (margins,utilization, forecasting)
- Act as an escalation point for project challenges and client concerns
- Coordinate with internal teams toidentifyand assignthe right talent to each project.
- Reconcile project budgets, compare projected and actual spending, and adjust forecasts andbillingas necessary.
- Maintain proactive communication with stakeholders via status meetings and reports.
What We're Looking For
You'll thrive in this role if you have:
- A leadership-first mindset with a passion for coaching and developing high-performing teams.
- Strong strategic thinking combined with the ability to execute in a fast-paced environment.
- Exceptional organizational, planning, and operational management skills.
- Excellent client relationship management and communication abilities.
- A data-driven approach to decision-making and continuous improvement.
- Strong problem-solving, conflict resolution, and stakeholder management skills.
- Experience balancing customer satisfaction, operational efficiency, and financial performance.
- Proficiency with project management platforms such as Microsoft Project, Smartsheet, Monday.com, Jira, or similar tools.
Nice-to-have experience:
- Customer-facing project management experience
- IT/MSP industry experience
- Project Management certifications: PgMP, CAPM, ITIL, or CSM.
- Experience with professional services automation tools: Halo, ServiceNow, ConnectWise
Requirements
- PMP (Project Management Professional) certificationrequired
- 6+ years of project management experience, preferably within IT services, consulting, or managed services
- 2+ years of experience leading, mentoring, or managing Project Managers or delivery teams.
- Strong understanding of project management methodologies (Agile, Waterfall, hybrid)
- Demonstrated success managing multiple complex projects and competing priorities.
- Experience managing project budgets, forecasting, resource planning, and financial performance.
