The TJX Companies

Manager of Regional Service Centers

The TJX Companies$117K — $152K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred or equivalent experience
  • 7-10 years in operations/transportation; 4+ years in leadership
  • Strong operational acumen with supply chain expertise
  • Analytical problem-solver
  • Ability to influence and communicate effectively
  • Proven leadership and people development skills
  • Change management capabilities
  • Familiarity with the off-price retail model

Responsibilities

  • Drives transportation operations including optimization and peak planning
  • Oversees execution of 3PL managed operations and service standards
  • Implements and manages peak season strategies
  • Ensures compliance with SOPs and best practices for 3PL partners
  • Analyzes performance metrics and recommends improvements
  • Collaborates with various teams to enhance service and profitability
  • Leads optimization initiatives for operational efficiency
  • Designs optimal service center layouts for better flow of goods

Benefits

  • Associate discount
  • 401(k) match
  • Medical, dental, and vision coverage
  • Health Savings Account (HSA)
  • Life insurance
  • Short/long-term disability
  • Paid holidays, vacation, sick, and parental leave
  • Tuition reimbursement and scholarship program
  • Adoption/surrogacy assistance
  • Employee Assistance Program (EAP)
  • Incentive programs for management
  • Discounts on auto/home insurance
  • Referral bonuses
Full Job Description
Job Description:

Manager of Regional Service Centers

Our Regional Manager of Service Centers is a critical position in our Supply Chain. The right person is responsible for all Financial Budgets, Operations and Service Standards in an assigned TJX Service Center Region consisting of multiple buildings. As Regional Manager of Service Centers you will work closely with our 3PL partners to ensure product is received, processed, and delivered to our stores (TJ Maxx, Marshalls, Sierra, HomeGoods). You will monitor performance against established KPIs and budget and make recommendations to improve overall operations and cost. Come join us and embrace the many opportunities in a high growth area of our business.

Major Areas of Responsibility:
  • Drives transportation operations for stores shipped out of assigned Service Centers, including transportation optimization, execution of return logistics and peak season strategies
  • Oversees management and execution of 3PL managed Service Center operations, customer service and KPI standards
  • Drives Peak Season plans / strategies and execution to support the challenging needs of the business
  • Oversees all 3PL partner obligations are met and SOPs / best practices are executed at standard or better
  • Consistently delivers operational performance against established KPIs and budget, performs rooting-cause analysis as needed and creates necessary action plans to manage performance
  • Interacts with Field Leadership, Store Operations, Loss Prevention, SC Providers and transportation providers to ensure overall execution of service/standards maximizes TJX profitability
  • Identifies and leads implementation of optimization and process improvement initiatives, driving service enhancement and cost savings
  • Drives optimum operational design of service centers layout and store delivery runs to enable optimum service, productivity and flow of goods to stores, incorporating new stores as necessary
  • Must be able to travel 80% of the time


Minimum Requirements to be successful:
  • Bachelor's degree preferred or related job experience
  • 7-10 years proven track record in an operations / transportation environment, with 4+ years of leadership experience
  • Operational acumen
  • Supply chain expertise
  • Analytical and problem-solving mindset
  • Ability to influence without authority
  • Metrics, process, and efficiency focus
  • Excellent communication skills
  • Strong interpersonal and partner influencing skills
  • Proven people leadership and development capabilities
  • Change management skills
  • Ability to work independently in a remote travel capacity
  • Off-price model understanding

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

Address:
300 Value Way

Location:
USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ

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