Lowe’s

Manager of Physical Security

Lowe’s • $75K — $95K *
Mooresville, NC 28117In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or GED; equivalent experience may be accepted
  • 5 years of strong leadership skills
  • 5 years supporting operational initiatives
  • 5 years' experience in retail, security, operations, or military
  • 5 years proficiency with Microsoft Suite (Outlook, Teams, etc.)

Responsibilities

  • Coordinate follow-up on incidents between field and central teams
  • Implement improvement initiatives for physical security at stores
  • Review and create standard operating procedures for monitoring teams
  • Analyze incidents and implement strategic safety measures
  • Collaborate with stakeholders to ensure alignment on security programs

Benefits

  • Comprehensive health and wellness programs
  • Opportunities for professional development and training
  • Flexible work schedules and paid time off
  • Retirement plan options with company match
  • Employee discounts and perks
Full Job Description
Your Impact

The primary purpose of this role is to coordinate between field and SSC personnel to assist in follow-up on incidents, design and implement programs supporting strategic initiatives and run business activities. This position will serve as the first point of contact on emergency response items, facilitating intelligence gathering and summarization for the Sr. Director of Asset Protection Operations. The principal purpose of this position is to establish and maintain the physical security & safety of stores through analytics, intelligence, and technology. This position will facilitate the information cascade of programs and events from SSC and field personnel and communicate updates to the Sr. Director of Asset Protection Operations for direction and critical decisions. This individual will assist with holding business partners and vendors accountable to their support/contractual obligations through daily and weekly interactions, as well as quarterly business reviews. This role works closely with Regional Asset Protection and Safety Directors / District Asset Protection Managers as well as SSC based support functions to identify and proactively address needs, opportunities and provide immediate support in response to incidents in the field.

What You Will Do
  • Maintains ongoing improvement initiatives of store physical security programs
  • Manages and oversees any internal monitoring operations/teams
  • Performs monitoring allocations in all temporary, permanent, natural disaster and civil unrest situations
  • Reviews & build standard operating procedures for Remote Monitoring Team
  • Works with finance on all forecasting efforts around physical security
  • Capital solicitations on business group efforts
  • Actively collaborates with the field & IT on all physical security needs & technology
  • Oversee in depth review of all after hour break-ins to Lowe's store for process review/correction
  • Performs detailed reviews of physical confrontations in stores & works on implementing technology to find/reduce these incidents
  • Actively seek alignment and integration around corporate initiatives to assess impact to store operations and ensure AP organization is educated and prepared for efforts as they deploy. Partner with corresponding AP director to identify and mitigate risk exposure with new / future initiatives
  • Design and implement programs that support running the business activities and adoption / realization of departmental strategy
  • Lead Remote Monitoring Team during all major incidents (civil unrest, burglaries, active shooters etc.)
  • Analyze data and identifying trends to partner with the SSC / field subject matter experts to take appropriate actions in facilitating training and change management to address key behavioral shifts to accomplish desired outcomes
  • Manages & implements solutions on store issues surrounding vagrancy
  • Lead efforts to improve data collection around physical security & safety of stores. Maintain decision rights for any changes being recommended by business partners to this platform. Develop and cascade necessary training to field and store teams on any major enhancements and changes
  • Complete store visits throughout the fiscal year to identify opportunities related to Asset Protection & Safety departmental processes, programs, and technology requirements
  • Coordinate field efforts around running the business activities and updates being developed and delivered
  • Facilitate town hall discussions to drive future field and store facing initiatives
  • Coordinate with Learning & Development / Leadership to deliver training programs for Asset Protection and
  • Safety as related to Asset Protection and Safety programs, processes, and initiatives
  • Participate in training sessions for AP and Store personnel related to Asset Protection programs and processes to identify gaps and partner with the subject matter experts at the SSC to provide solutions
  • Assisting with Annual Forecasting (Capital & Expense)
  • Assists in Managing Expense Lines
  • Assisting with all aspects of Project Management, including NDA's, proof of concept, proof of value, training, deployment, and follow-up
  • Assist with Vendor Contract and SOW development for AP technologies and processes
  • Supervising on/off-site vendor liaisons to ensure site locations are receiving the best possible service
  • Collaborates with key stakeholders in the corporate office and cross-functional teams throughout the organization to ensure alignment of programs and processes
  • Recognize trends in programs to see the opportunities and understand what is working well and not working well in order to take appropriate action to drive performance in an omni-channel environment
  • Analyzes data to identify issues, root causes
  • Recognizes enterprise and industry wide trends and work collaboratively with cross functional groups to develop and implement solutions across entire organization
  • Assists with developing and presenting communications, frequently to Senior leadership, communicating the desired message, at the appropriate, for the right recipient
  • Collaborates with Facilities Management to coordinate onsite vendor meets as needed
  • Review Opening/Closing procedures for safety/security opportunities and notify respective teams as necessary
  • Oversee maintenance of Vendor Contact List and non-emergency contact numbers for all Live View locations


Minimum Qualifications
  • High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
  • 5 years of People Leadership
  • 5 years supporting operational initiatives
  • 5 years of experience in retail, security, operations or military (or related field)
  • 5 years of experience with Microsoft Suite (Outlook, Teams, etc.)


Preferred Skills/Education
  • Bachelor's degree Criminal Justice, Security Management, Facilities, Business Continuity, or related field
  • 2 years of experience reviewing contracts and invoices
  • 5 years of experience in using physical security systems (CCTV, EAS, etc.)
  • LPC/LPQ, CFI, or related
  • Security Certification: ASIS PSP/CPP, SMP

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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