Carrier Global Corporation

Manager of Order Management

Carrier Global Corporation • $70K — $95K *
Orlando, FL 32828In-Person
Manufacturing & Automotive
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Strong leadership skills with the ability to adapt to various audiences
  • Proven customer service capabilities within the HVAC sector
  • Knowledge of HVAC products and market dynamics
  • Exceptional communication and follow-through skills
  • Strong analytical and problem-solving abilities
  • Proficient in Microsoft Office applications
  • Prior management experience is preferred, with a history in sales support.

Responsibilities

  • Act as a working manager, providing technical support to the Commercial sales team
  • Ensure high-quality customer service through team collaboration
  • Oversee team performance and manage order entry process in the CSD system
  • Manage customer orders from initiation to their successful delivery
  • Provide post-sale follow-up and support as needed
  • Collaborate with various stakeholders to resolve customer issues
  • Prepare and submit job quotes alongside sales staff

Benefits

  • Comprehensive health insurance coverage including dental and vision
  • Health Savings Account options
  • Life and disability insurance (short- and long-term)
  • Tuition reimbursement and opportunities for professional development
  • Generous paid vacation and sick leave
  • Company-paid holidays
  • 401(k) plan with employer matching contributions
  • Employee discount program
  • Employee Assistance Program (EAP)
Full Job Description
Manager of Order Management - HVAC Products | Carrier Enterprise Objective The Order Management Manager will oversee a large team of Order Management Representative providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group Duties and Responsibilities • Act as a "working manager" which provides technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed. • Collaborate with team members to ensure high-quality customer service for both internal and external customers. Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions. • Supervise team members' performance and process management to ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system. • Manage customer orders from initiation to delivery. • Provide post-sale follow-up and support as required. • Collaborate with customers, sales, and internal/external suppliers to resolve issues. • Work with the sales staff to prepare and submit job quotes • Oversees teams on the take off and submit job quotes. • Assist with warranty department to overcome customer issues. • Manages the career life cycle of team members, including performance management, career discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track Required Qualifications • Self-starter, highly accountable, works well under pressure. • Ability to work well with all levels of the organization. • Capability to build trust quickly with a team. • Strong leadership skills with the ability to adapt to respective audiences. • Proven customer service skills • Knowledge of HVAC products, markets and equipment • Exceptional communications skills complete with ability to follow through. • Strong analytical and problem-solving skills • High sense of urgency • Proficient in Microsoft Office applications • Professional phone etiquette Preferred Qualifications • Prior management/supervisory experience strongly preferred. • Minimum of 2 plus years within HVAC or similar industry preferred Requirements Minimum High School or GED Preferred 2 Year / Associate Degree 4 Years Experience required in a Sales support role Benefits: Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Preferred Qualifications • Prior management/supervisory experience strongly preferred. • Minimum of 2 plus years within HVAC or similar industry preferred

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Real Estate & Construction
Net Income
$1.9 billion
Revenue
$17.4 billion
* Ladders Estimates

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