What You'll DoSimpliSafe is seeking an experienced operations and compliance leader to manage and unify our Monitoring Compliance team. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You'll lead a team of 6-8 Compliance Specialists across licensing, permitting, and data entry - bringing these functions together under a cohesive operating model while driving meaningful process improvements and identifying opportunities for AI-enabled efficiency.
Primary Responsibilities Include:
- Lead, coach, and develop a team of 6-8 Compliance Specialists across licensing, permitting, and monitoring data entry functions, fostering a high-performance, inclusive team culture
- Drive the integration of three previously separate teams into a unified compliance function - identifying redundancies, building shared workflows, and establishing consistent standards and accountability
- Own and continuously improve end-to-end compliance processes, with a focus on simplifying operations, reducing manual effort, and increasing accuracy and throughput
- Proactively identify and evaluate opportunities to apply AI-enabled workflows and automation to compliance operations, partnering with internal teams to pilot and implement solutions
- Define, track, and report on key compliance metrics; surface insights and recommendations to leadership on a regular cadence
- Build and maintain strong relationships with jurisdictions, state licensing agencies, and industry groups related to alarm permitting, registration compliance, and false alarm reduction
- Partner cross-functionally with Monitoring Operations, Vendor Management, People, and other teams to align compliance processes with broader business goals
- Contribute to and execute on the long-term compliance strategy, balancing short-term operational needs with longer-term transformation goals
What You'll Bring- 5+ years of operations or compliance management experience, with 3+ years directly managing teams of specialists or coordinators
- Demonstrated ability to lead process improvement initiatives - identifying inefficiencies, designing solutions, and driving adoption across a team
- Experience managing regulatory, compliance, licensing, or permitting operations is strongly preferred
- Comfort working with data and metrics to evaluate performance, identify trends, and inform decisions
- Curiosity and openness toward AI and workflow automation tools; prior experience piloting or implementing such solutions is a plus
- Strong relationship-building skills, including experience working with external agencies, regulators, or industry stakeholders
- Highly organized with the ability to manage multiple priorities simultaneously in a fast-paced environment
- Strong written and verbal communication skills, with the ability to clearly present findings and recommendations to leadership
What Values You'll Share- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
The target annual base pay range for this role is $100,000 to $130,000
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
