JetBlue Airways

Manager MOC Planning

JetBlue Airways • $114K — $170K *
Long Island City, NY 11101In-Person
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or relevant experience with a combination of high school diploma and at least four years of work experience
  • Five years of experience in Technical Maintenance Operations or similar fields
  • Three years of leadership experience
  • Strong knowledge of Part 121 Federal Aviation Regulations
  • Experience in real-time operational environments
  • Proficient in developing and reporting KPIs and performance metrics
  • Strong analytical and decision-making skills

Responsibilities

  • Lead the MOC Planning team in real-time maintenance planning activities
  • Direct aircraft routing strategies including swaps and ground time adjustments
  • Protect scheduled maintenance by aligning routing with maintenance constraints
  • Oversee prioritization of maintenance deferrals while ensuring compliance
  • Coordinate with MOC and other operational teams on aircraft status and routing
  • Support out-of-service events through effective planning and recovery options
  • Develop and report on KPIs related to planning effectiveness and operational performance

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary

The Manager Maintenance Operations Center (MOC) Planning reports into the Senior Manager MOC and is responsible for leading the Maintenance Operations Center Planning team in the real-time coordination and execution of aircraft maintenance planning activities, and business strategy to accomplish Tech Ops goals, objectives and key metrics. This role focuses on optimizing aircraft routing, protecting scheduled maintenance, and managing deferral strategies to support fleet reliability, regulatory compliance, and operational performance.

The Manager MOC Planning ensures effective integration between all MOC groups, Maintenance Planning groups and Network Planning, Line Maintenance, and System Operations to balance operational priorities with maintenance requirements. This includes oversight of aircraft swaps, ground time optimization, and maintenance deferral decisions within approved guidelines.

The role is responsible for driving team performance, developing key performance indicators (KPIs), and providing regular reporting on planning effectiveness and operational impact. The Manager must maintain visibility across all operational shifts, including nights and weekends, to ensure consistent execution and team alignment. FAA regulatory compliance is essential, ensuring no overfly activities of any maintenance tasks.

Essential Responsibilities
  • Leads and manages the MOC Planning team in the execution of real-time maintenance planning activities with sufficient ground time for aircraft maintenance
  • Directs teams on aircraft routing strategies including swaps, re-routes, and ground time adjustments to support maintenance requirements and operational performance
  • Ensures protection of scheduled maintenance by aligning aircraft routing and operational plans with maintenance constraints (manpower, ground time, parts availability) to ensure compliance with the Continued Airworthiness Maintenance Program (CAMP), FAA regulations, and company policies
  • Oversees the planning and prioritization of maintenance deferrals (MEL, CDL, NEF, and other approved deferrals) to balance the workload for compliance and safety requirements
  • Coordinates closely with all MOC teams, Materials, Maintenance Planning, Line Maintenance, and System Operations to ensure alignment on aircraft status, routing decisions, and maintenance execution
  • Supports OOS events through planning coordination, ensuring maintenance opportunities, swaps, and recovery options are evaluated and executed effectively
  • Ensures accurate and timely execution of maintenance planning actions within the Maintenance Engineering (M&E) system
  • Develops, implements, and maintains KPIs related to planning effectiveness, swap efficiency, maintenance protection, deferral usage, and operational performance. Prepares and delivers monthly KPI reporting to leadership, highlighting trends, risks, and opportunities for improvement
  • Reviews, recommends, and implements technology and processes improvements for continuous improvement initiatives, including process mapping to improve operational efficiency
  • Establishes, documents, and enforces standard work procedures for accountability on MOC Planning activities
  • Manages team workload, staffing alignment, and shift coverage to support a 24/7 operation
  • Strong leadership with a "How can I help" attitude, actively engaged across all shifts including nights and takes a significant role in coaching, development of direct reports and crewmembers to support engagement, growth, goal achievement and accountability
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Five (5) years of experience with Technical Maintenance Operations, Operations Planning or Warehouse/Materials within the aviation industry
  • Three (3) years of leadership experience
  • Strong working knowledge of Part 121 Federal Aviation Regulations
  • Experience in real-time operational environments
  • Strong understanding of aircraft routing, maintenance scheduling, and deferral management
  • Experience developing and reporting KPIs and performance metrics
  • Strong analytical, decision-making, and problem-solving skills
  • Excellent communication and coordination skills across multiple operational groups
  • Proficiency with Microsoft Office Suite
  • Available for occasional overnight travel (10%)
  • Must be able to acquire and maintain a SIDA Badge
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications
  • Experience working in Maintenance Operations Control or Maintenance Control Center at a 121 airline
  • Five (5) years leadership experience
  • Experience with aircraft routing systems (e.g., TOPS) and maintenance systems (e.g., TRAX)
  • FAA Airframe and Powerplant Certificate or equivalent aviation certification
  • Experience with data analysis and reporting tools (Tableau, Power BI, etc.)
  • Lean/Six Sigma or continuous improvement experience
  • Strong understanding of operational performance metrics (OOS, D0, TDR, MEL rate)


Crewmember Expectations:
  • Regular attendance and punctuality
  • Ability to work flexible hours, including nights and weekends as needed, to support a 24/7 operation
  • Availability to respond to operational issues on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment within System Operations Center with frequent operational interaction


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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