About the PositionThe Manager of MHE Technical Training is responsible for developing, leading, and continuously improving a comprehensive technical training program that builds both technical competencies and professional skills across the MHE service organization. This role oversees the design, delivery, and evaluation of training curriculum while managing a team of technical trainers and ensuring alignment with business objectives, equipment evolution, and industry best practices. The Manager serves as a strategic partner to operations leadership, translating business needs into scalable training solutions that enhance technician capability, reduce service quality issues, improve customer satisfaction, and support organizational growth. This position requires a blend of technical expertise in material handling systems, instructional design knowledge, people leadership skills, and business acumen to build and sustain a high-performing training function.
Functions- Lead and develop a team of technical trainers, providing coaching, performance management, workload prioritization, and professional development to ensure consistent, high-quality training delivery across the organization.
- Design and implement the overall technical training strategy aligned with business objectives, service quality goals, and technician development needs, ensuring training programs effectively address skill gaps and support operational performance targets.
- Partner with operations leadership to identify training needs based on performance data, service quality metrics, customer feedback, new equipment introductions, and business expansion plans, translating these insights into actionable training initiatives.
- Oversee curriculum development using instructional design principles and adult learning methodologies, ensuring training content is technically accurate, and delivered through appropriate modalities including classroom instruction, hands-on labs, e-learning, virtual sessions, and on-the-job coaching
- Identify opportunities for curriculum enhancement, delivery method refinement, or content reorganization based on evaluation data
- Maintain deep technical knowledge of material handling equipment systems, staying current with manufacturer updates, emerging technologies, industry trends, and regulatory requirements to ensure training content reflects current best practices and technical standards.
- Collaborate with HR, Safety, and Operations teams to integrate technical training with broader talent development initiatives, safety protocols, quality programs, and performance management processes.
- Develop and maintain training infrastructure including learning management system administration, training documentation libraries, equipment and tool inventories, training facility management, and digital learning platforms.
- Provide strategic technical support for complex escalations, serving as a subject matter expert and resource for field technicians and leadership on challenging technical issues or customer situations.
- Perform other duties as assigned or as needed to support the training function and broader organizational objectives.
Qualifications- Bachelor's degree in a technical field, education, business, or related discipline required; equivalent combination of education and experience may be considered.
- 6-8 years of progressive experience in technical training, including at least two years in a leadership or management role; material handling equipment or related industrial equipment experience strongly preferred.
- Strong leadership and people management skills with experience coaching, developing, and managing technical training teams.
- Deep technical knowledge of material handling systems, including mechanical, electrical, hydraulic, and control systems; ability to troubleshoot complex equipment issues and read technical schematics.
- Excellent presentation and communication skills.
- Demonstrated expertise in instructional design, curriculum development, and adult learning principles with proven ability to design and deliver effective technical training programs.
- Experience with writing and/or maintaining documentation such as user manuals and reference guides.
- Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
- Able to read and understand electrical and hydraulic system schematics.
- Project management capabilities with proven ability to manage multiple initiatives simultaneously while meeting deadlines and quality standards.
- Proficient with Microsoft Office Suite
- Ability to obtain MHE operator trainer certification.
Competencies- Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
- Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
- Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
- Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
- Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
- Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Travel Requirements- This position is expected to travel approximately 50% - 75%.
- You will be required to have a valid passport to travel to Canada or Mexico.
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Benefits offered:
- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days
Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
