HCA Healthcare

Manager Medical Staff Services

HCA Healthcare • $75K — $95K *
Nashville, TN 37211In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • High School diploma required; Bachelor's preferred in healthcare management or business.
  • Minimum 3 years of credentialing experience in acute care or CVO setting.
  • 1 year of supervisory or management experience preferred.
  • Cactus and HCA Healthcare experience preferred.
  • Certification as CPMSM and/or CPCS, to be obtained within 1 year of hire.

Responsibilities

  • Oversee credentialing and privileging operations for providers.
  • Develop standardized credentialing processes in line with accreditation standards.
  • Facilitate onboarding and training for Medical Staff Coordinators.
  • Manage requests for temporary privileges and audits of the Cactus system.
  • Support compliance with provider licensure and prepare for audits and surveys.
  • Coordinate meetings and manage Medical Staff Coordinators' schedules.

Benefits

  • Work from Home flexibility.
  • Comprehensive medical, dental, and vision benefits.
  • Wellbeing support including free counseling services.
  • Paid time off, family leave, and disability coverage.
  • Robust 401(k) matching retirement plan and financial wellbeing resources.
  • Tuition assistance and additional educational support programs.
Full Job Description
Manager Medical Staff Services

Job Summary and Qualifications

Under management of the Division AVP of Medical Staff Services, the incumbent provides support and oversight of services for the credentialing and privileging and database management functions of the Division Medical Staff Services Department (MSSD) including, but not limited to, Cactus file review for new applicants and re-applicants for membership and/or clinical privileges completed by the Credentialing Processing Center (CPC), updating the Cactus practitioner records in the Cactus database as appropriate, and utilizing HCA Healthcare tools for provisioning practitioners with appropriate access to HCA clinical systems and role based applications.

  • Oversee Division centralized Medical Staff Services credentialing and privileging operations for privileged and non-privileged providers.
  • Develop and implement Division standardized credentialing and privileging processes and job aids in accordance with accreditation/regulatory standards, HCA Healthcare policies, and Medical Staff governance documents.
  • Facilitate orientation and onboarding of new Division Medical Staff Coordinators.
  • Educate Division Medical Staff Coordinators on internal processes for credentialing and privileging tasks, database management, medical staff administration and system access.
  • Manage and support facility requests for temporary privileges and expedited file requests.
  • Oversee dynamic expiration management process (PARA.PP.CRED.36 and MSS-003).
  • Develop reports, queries and documents when requested to support Division requests.
  • Routinely audit Cactus and monitor MSS Metrics for performance improvement and to enhance operational effectiveness.


  • Respond to emails and voicemails promptly; manage monitoring of shared mailbox and calendar.
  • Oversee compliance of hospital non-privileged provider licensure, NPI and exclusion checks in accordance with Ethics & Compliance Policy COG.PPA.002.
  • Support and facilitate information Sharing in accordance with COG.PPA.001.
  • Assist with preparation for regulatory, internal and accreditation surveys.
  • Respond to annual QIO Audits (KEPRO) on behalf of Division facilities.
  • Manage Physician Learning Center/Healthstream database for provider education.


  • Support provider system access requests and manage escalated provider access issues from Coordinators, escalating to Access Management team or Division AVP when necessary.
  • Support management of the Meditech/eHR Dictionary related to practitioner permissions and privileges.


  • Coordinate/Facilitate/Attend Division Medical Staff Services meetings - scheduled as needed (Webcam required).
  • Work scheduled hours and communicate any changes to supervisor.
  • Coordinate work schedules and Paid Time Off for Medical Staff Coordinators.
  • Collaborate with Division leaders on pertinent projects as needed and perform other duties as assigned.

EDUCATION

High School diploma or equivalent required. Bachelor's degree in healthcare management, business, or related field of study preferred.

EXPERIENCE

Minimum of 3 years comprehensive credentialing experience in an acute care hospital or Credentialing Verification Organization (CVO) setting.

1 year supervisory/management experience preferred.

HCA Healthcare credentialing and Cactus experience preferred.

CERTIFICATION

Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) - May be obtained within 1 year of hire date.
Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Capital Division which encompasses 19 hospitals overall. Our hospitals include one Level I, three Level II, and four Level III trauma centers. The Capital Division office is located in downtown Richmond, VA. We are home to one of HCA's largest hospitals, 500 bed + Chippenham Hospital.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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