Manager, Medical Operations

Merck Group • $92K — $139K *
Boston, MA 02115In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5+ years in Medical Operations or 7+ years of Project Management in pharma/biotech
  • Fluency in English (written and verbal)
  • Project Management certification (PMP or equivalent) highly preferred
  • Proficient in MS Office and digital tools, with experience in SAP, iHub, Smartsheet, Veeva, or MPower desired
  • Strong organizational skills with attention to detail

Responsibilities

  • Coordinate logistical planning for US Medical's participation in key congresses
  • Support workflows for attendee approvals and system updates
  • Manage end-to-end Healthcare Professional engagement process
  • Process and track HCP contracts and agreements, ensuring compliance
  • Support Field Medical teams with ad-hoc reporting and data insights
  • Maintain Medical Operations SOPs and lead operational workflows
  • Coordinate internal communications and aid in planning strategic meetings

Benefits

  • Health insurance
  • Paid time off (PTO)
  • Retirement contributions
  • Other perquisites
Full Job Description
Your Role:

The Manager of Medical Operationsreports to the Head of Medical Operations and provides day-to-day operational and workflow support. Working in collaboration with the broader Medical Operations leadership team, you will act as a critical cross-functional partner to Legal, Compliance, Finance, and Commercial to ensure governance, timeliness, and audit readiness.
  • Work Location: Hybrid (Onsite 3 days per week)
  • Travel: Up to 20% domestic travel


Key Responsibilities

Congress Planning & Execution
  • Coordinate operational logistics, calendars, timelines, and communications for US Medical participation in key congresses and meetings.
  • Support attendee approval workflows and system updates using platforms like CVent, Cadence, and Smartsheet.
  • Assist with the execution of sponsorship and booth opportunities, providing on-site operational support as needed.

HCP Engagement & Contracting
  • Manage the end-to-end Healthcare Professional (HCP) engagement process, including needs assessments, documentation/submission, routing, and system tracking (e.g., iHub).
  • Process and track HCP contracts, speaker agreements, associated purchase orders (POs), and activity visibility trackers.
  • Ensure all engagements strictly align with compliance guidelines, Fair Market Value (FMV) standards, reporting requirements, and audit readiness.
  • Serve as the primary point of contact for internal stakeholders regarding HCP processes, timelines, and system navigation.

Field Medical Reporting & Data Support
  • Support Field Medical teams with ad-hoc reporting requests (e.g., interaction data, insights, territory updates, and dashboards) utilizing Veeva, MPower, or other designated systems.
  • Liaise with IT and Data teams to effectively translate and execute data requirements.

Business Operations & Process Management
  • Maintain and update Medical Operations SOPs, RACIs, job aids, business calendars, and process documentation.
  • Lead routine operational workflows with a strong focus on efficiency, accuracy, compliance, and continuous improvement.
  • Support internal audit preparation and ad-hoc documentation requests in coordination with Governance and QA teams.

Internal Engagement & Communications
  • Coordinate internal Medical Communications (newsletters, updates) and contribute to Medical Engagement Committee activities.
  • Monitor EVA and internal communication channels to flag and cascade critical updates across the broader medical team.
  • Assist in planning high-profile meetings, including Medical Town Halls and the annual organization Summit.
  • Provide ad-hoc project management support aligned with strategic business objectives as assigned.


Who You Are

Minimum Qualifications:

  • Bachelor's degree along with:
    • 5+ years of experience working within a Medical Operations role,

OR
    • 7+ years of Project Management experience within a pharmaceutical or biotech environment.
  • Fluency in English (written and verbal).


Preferred Qualifications:

  • Certifications: Project Management certification (PMP or equivalent)
  • Digital Literacy: Competent in utilizing AI-powered tools to optimize workflow efficiency, productivity, and continuous improvement.
  • Technical Systems: Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams) and SharePoint; experience with SAP, iHub, Smartsheet, Veeva, or MPower is highly desirable.
  • Core Competencies:
    • Proactive, self-starter mindset with the ability to work independently and collaboratively.
    • Exceptional organizational skills, strict attention to detail, and a proven ability to manage multiple high-pressure tasks simultaneously.
    • Strong written and verbal communication skills.
    • Flexibility to adapt to changing schedule priorities and varying workloads.


Base Pay Range for this position - $92,900-139,300

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

RSREMD

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights from Merck Group professionals. These resources are invaluable for those looking to advance their careers and stay ahead in a competitive job market.

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READ CAREERS BLOG

Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
Learn more about Merck Group
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

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