Key Responsibilities:
- Supervise and prioritize daily team activities across
- Customer Returns (RMA)
- RMA Credits
- RMA PRN Resolution Failure Analysis / QFS
- Warranty Repairs
- Factory Drop Ship Billing
- SOX and SOC Audit Support
Build and maintain an agile, cross-functional workforce capable of supporting multiple operational processes.
Develop team members through coaching, training, and career development planning.
Ensure service levels, operational metrics, and compliance requirements are consistently achieved.
Establish and maintain process documentation, knowledge management practices, and standard operating procedures.
Monitor performance, workload distribution, and process effectiveness while identifying opportunities for automation and optimization.
Drive root cause analysis and corrective actions to eliminate recurring issues and improve outcomes.
Partner with stakeholders across Operations, Finance, Logistics, Sales, and Product to resolve issues and improve business outcomes.
Leadership Expectations
The successful candidate will demonstrate a strong service management mindset by:
• Taking ownership of end-to-end outcomes.
• Driving disciplined process documentation and knowledge sharing.
• Delivering on service level commitments and operational objectives.
• Proactively identifying trends, risks, and improvement opportunities.
Desired Leadership Competencies
• Builds Effective Teams
• Balances Stakeholders
• Cultivates Innovation
• Situational Adaptability
• Strategic Mindset
Work Experience:
- Typically 6+ years including 2+ years of supervisory experience
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
