Burlington Stores

Manager, Mail Center Services

Burlington Stores • $80K — $105K *
Kingsbury, IN 46345In-Person
Business Services
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • Valid Driver's License Required; EMCM Certification Preferred
  • 7+ years of office services and record retention experience in a multi-unit environment
  • 5+ years of supervisory experience managing a team of 5 or more
  • Knowledge of CTPAT package security program and postal regulations
  • Proficient in Microsoft Office and postal/shipping software (Pitney Bowes, FedEx, Iron Mountain)

Responsibilities

  • Lead and direct day-to-day activities in mail centers to ensure efficient operations
  • Oversee mail and package sorting, distribution, and compliance with CTPAT criteria
  • Develop and manage the Record Retention process, including filing and destruction
  • Collaborate with the sample management team to optimize sample delivery
  • Train and coach team members to ensure excellent customer service
  • Manage and track copier fleet usage and partner with vendors for best practices
  • Assist with budget planning and monitor expenses related to mail services

Benefits

  • Competitive wages
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Paid time off and holidays
  • 401(k) plan
  • Training and development opportunities
Full Job Description
Position Overview

The Manager of Mail Center Services will lead and direct a team of associates and oversee a series of mail center responsibilities.

The manager directs the mail center staff in the process of receiving then delivering both mail and packages throughout the corporate offices and warehouses. Oversee preparation of all outbound mail and packages. Owns all aspects of the record retention process in accordance with the policy set forth by the company. Manages and maintains the copier fleet for all corporate and warehouse locations. Manages the receipt and allocation of office and copy/printer room supplies. Displays experience with a variety of mail services and record retention programs and practices/procedures. Actively train and coach the team to ensure the highest level of customer service. Rely on experience and judgment to plan and accomplish goals.

Works very closely with the sample management team on creating efficiencies in the sample management program and assists in the overall program as necessary.

A Day in the Life

  • Lead the operational workflow and day-to-day activities in all NJ Corporate mail centers to ensure an efficient system and adherence to company procedures. Sort, distribute, and deliver incoming/outgoing mail and packages. Log and inspect all packages in accordance with CTPAT criteria.
  • Manage the Record Retention process for the corporate offices and warehouses. Develop a process for filing, retrieval, and destruction. Register and train associates on the current system. Keep current with the company policy and regulations for record maintenance and destruction.
  • Work closely with sample management team. Help create an efficient program of sample delivery to merchants. Assist the sample team with all style-out and strategy meetings as required.
  • Manage, train, and coach the team to ensure they are providing the highest level of customer service to associates. Cross train team associates on all mail/package systems and equipment so they can provide timely assistance to the team when needed.
  • Manage and maintain the copier fleet for the NJ, NY, CA offices and warehouses. Track quarterly usage. Partner with vendors and stakeholders on best practices for copy management.
  • Manage expense budget by assisting with monthly budget planning for postage, copiers and record retention and proactively advise management of any shifts in business. Monitor the postage and small package shipping industry to identify potential products or services that lower expenses while increasing productivity


You'll Come With

  • Bachelor's Degree preferred
  • Valid Driver's License Required; EMCM Certification Preferred
  • Minimum of 7 years of full-time office services and record retention experience in a multi-unit office environment or similar environment
  • Minimum of 5 years of supervisory/managerial experience in a similar field of effectively directing a team of 5 or more direct/indirect associates. In office and off-site
  • Knowledge of CTPAT package security program
  • Knowledge of postal regulations and general administrative principles
  • Knowledge of postal and shipping systems and online platforms
  • Proven ability to work alone or with a team effectively under pressure and tight deadlines
  • Self-starter mindset able to proactively foresee and resolve issues within day-to-day procedures
  • Ability to present information clearly and accurately in both written and spoken form
  • Able to communicate effectively with key internal and/or external stakeholders
  • Able to maintain a safe working environment in accordance with OSHA and risk management requirements
  • Excellent organization and follow up skills
  • Proficient in Microsoft Office and Outlook
  • Knowledge of Pitney Bowes, FedEx and Iron Mountain software.


Physical Requirements:
  • Must be able to lift 35 pounds.
  • Standing/walking for extended periods of time
  • Travel between corporate buildings: Florence, NJ, Burlington, NJ and Edgewater Park NJ.
  • Travel to the off-site record facility as needed.


#LI-CG1

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $80,000.00 - $105,000.00

About Burlington Stores

Burlington Coat Factory is a leading off-price apparel and home product retailer. They operate 567 stores in 45 states and Puerto Rico, where you’ll find a large assortment of current, high-quality, designer and name-brand merchandise at up to 65% off other retailers' prices. Choose from a large selection of coats, clothing, and shoes for the entire family. And don’t forget their great assortment of linens and home décor. In Baby Depot, you’ll find everything you need for baby, from baby bottles to cribs.

Burlington Stores Careers

Join the vibrant team at Burlington Stores, a national leader in retail, where your career journey is as promising as our commitment to innovation and diversity. At Burlington, you're not just taking a job; you're stepping into a world of opportunities that foster growth, leadership, and professional fulfillment.

Work You'll Do

At Burlington Stores, we're more than just a retail company; we're a place where you can make a real impact. Whether you're looking for a position in sales, management, or corporate roles, we offer a variety of job opportunities to match your skills and ambitions. Our team is dedicated to providing a supportive and dynamic environment where everyone’s contribution is valued.

Join Our Market-Leading Team

Being part of Burlington Stores means being part of a culture that values diversity and innovation. Our leadership is committed to fostering a workplace where ideas thrive and where every team member is empowered to reach their full potential. With Burlington, you will collaborate with talented professionals who are passionate about redefining the retail experience.

Innovative Work and Career Growth

Embrace the chance to do innovative work with Burlington Stores, where we push the boundaries of what retail can be. With over 700 stores nationwide, the scale of our challenges offers limitless opportunities for career growth. Dive into roles that challenge you to think big, whether in store management, supply chain logistics, or corporate strategy.

Internship and Employment Opportunities

Kickstart your career with an internship at Burlington Stores, where you can gain invaluable industry experience. Our internships provide a robust platform for learning and networking, setting the stage for a successful transition to full-time employment. We are committed to hiring interns who are curious, driven, and ready to make an immediate impact.

Benefits and Professional Development

Choosing a career at Burlington Stores means enjoying competitive benefits and comprehensive diversity training programs designed to help you grow at every stage of your professional life. Our benefits package includes health, dental, and vision insurance, employee discounts, and much more. Moreover, we support your continuous improvement through professional development courses and leadership training.

Explore Burlington Stores Jobs

Ready to advance your career in a company that prides itself on growth, innovation, and a positive work culture? Explore the job opportunities at Burlington Stores today. Tailor your resume, prepare for your interview, and join a team that’s committed to redefining retail.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to lead and inspire. SEARCH BURLINGTON STORES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Burlington Stores.
Learn more about Burlington Stores
Size
14,803 employees
Market Cap
$12.8 billion
Industry
Retail & Consumer Goods
Net Income
-$216.5 million
Founded
1972
5 Year Trend
+10.8%
Revenue
$5.7 billion
NASDAQ
BURL
* Ladders Estimates

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