Position Summary...The Manager, Learning Designer developments, implements, and continuously improves the technology-enabled learning programs for Customer Engagement Services. This role designs / builds high-quality learning experiences, manages content within the Intellum (LMS) learning platform, and drives effective use of tools such as Articulate RISE, Evolve, and related learning technologies. AI tools are also used daily to help enhance programs and course work.
The Manager partners with operational leaders, subject matter experts, and cross-functional teams to identify performance needs, develop scalable learning solutions, and ensure programs are accessible, current, and actively used by their intended audiences. Success in this role requires strong instructional design expertise, learning-platform proficiency, program management skills, and the ability to use data to improve learner engagement, adoption, and business outcomes.
What you'll do...- Design, develop, publish, and maintain the learning programs within Intellum and other learning systems.
- Create technology-enabled learning solutions, including instructor-led materials, eLearning, videos, assessments, simulations, infographics, and just-in-time resources.
- Structure curricula and learner pathways that make programs easy to access, navigate, and complete.
- Drive learner and stakeholder adoption of learning platforms, programs, and educational technologies.
- Monitor program usage, completion, engagement, learner feedback, and performance metrics to identify improvement opportunities.
- Track and report published assets, work in progress, incoming requests, and program performance.
- Partner with stakeholders to identify skill and performance gaps and align learning solutions with operational priorities and key performance indicators.
- Evaluate existing learning programs for effectiveness, accuracy, accessibility, and continued business relevance.
- Recommend and implement innovative learning tools, templates, content models, and publishing standards.
- Provide guidance on instructional design, adult learning principles, content development, and learning-platform best practices.
- Manage multiple projects in a fast-paced environment while coordinating with technical and non-technical teams.
- Ensure learning programs meet quality, compliance, accessibility, and ethical standards.
Minimum Qualifications
- Bachelor's degree or four years of relevant professional experience.
- Two or more years of experience in instructional design, curriculum development, or digital learning.
- Experience developing and managing content within a learning management system.
- Experience using tools such as Intellum, Articulate 360, Evolve, or comparable learning technologies.
- Experience working cross-functionally with technical and non-technical stakeholders.
- Experience managing projects or programs from intake through implementation.
- Experience using data, metrics, and learner feedback to improve learning programs.
- Strong written, verbal, visual communication, and problem-solving skills.
Preferred Qualifications
- Experience administering or implementing an LMS or learning experience platform.
- Experience with xAPI, learning analytics, content integrations, or advanced reporting.
- Industry certification in instructional design, learning technology, or project management.
- Strong understanding of adult learning principles and formal, informal, and performance-support methodologies.
- Experience developing interactive exercises, system simulations, videos, websites, and just-in-time learning solutions.
- Demonstrated ability to increase program adoption, engagement, completion, or learner performance.
- Strong visual design skills and the ability to simplify complex concepts through clear language and visuals.
- Ability to prioritize competing needs and exercise sound judgment in ambiguous situations.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business Administration, Communications, Human Resources, or related field and 1 year's experience in learning and development, training, customer service center, or related field OR 3 years' experience in learning and development, training, customer service center, or related field.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Developing and implementing training curriculum, Working in customer care centers
Primary Location...805 Respect, Bentonville, AR 72716, United States of America
