Ardent Health Services

Manager IT Systems

Ardent Health Services • $100K — $120K *
Brentwood, TN 37027In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BA/BS degree or equivalent
  • 7+ years in operational or IT applications support
  • 5+ years in implementing and supporting IT applications
  • Knowledge of clinic-based provider and clinician workflows
  • Basic project management skills
  • Excellent oral and written communication skills

Responsibilities

  • Collaborate with TCS leadership to analyze and document technical, clinical, or business operations
  • Develop and monitor the applications development roadmap
  • Make employment-related decisions with the department Director
  • Conduct performance evaluations and make merit and promotion decisions
  • Mentor team on application support and leadership
  • Build relationships with business stakeholders
  • Seek opportunities to enhance customer satisfaction
  • Define work assignments and manage team workload
  • Act as escalation point for issue resolution
  • Assist in departmental budget planning and resource management

Benefits

  • Opportunities for professional development and mentorship
  • Access to cutting-edge healthcare technology and applications
  • Collaborative work environment with leadership engagement
  • Focus on improving user satisfaction and stakeholder relationships
  • Participation in department budget planning
Full Job Description
POSITION SUMMARY:

The primary responsibility of the Manager of IT Systems & Applications is to provide direction, day-to-day coordination and HR responsibility to the members of the application team. The Manager will have overarching responsibility for their respective applications' support, design, instruction and ongoing optimization. Further responsibilities include but are not limited to: direct management of analysts, identifying and mitigating project risks, supporting the applications' users and assisting in the implementation of all application projects.

The manager will oversee a team of analysts supporting outpatient specialty applications, including (but not limited to) the following systems: Epic ClinDoc, Epic Stork, Epic Rehab (IP), & integrated solutions such as IV Pumps, Virtual Care, Transfer Center, Staffing Modules, Clinical Decision Support tools.

Responsibilities

  • Works with TCS (Technology & Consumer Services) leadership team to collect, analyze and document technical, clinical or business operations artifacts and translate problems into solution-oriented initiatives.
  • Responsible for developing and monitoring the development roadmap for the applications in assigned area.
  • Responsible for employment related decision making in conjunction with department Director.
  • Responsible for team member performance evaluations, merit and promotion decisions
  • Provides mentorship to team in areas of application support and leadership development.
  • Develops and fosters relationships with business stakeholders.
  • Continually seeks opportunities to increase customer satisfaction.
  • Responsible for defining work assignment and workload management for team(s).
  • Escalation point for issue resolution related to area of influence
  • Assists with departmental budget planning and resourcing.

Qualifications

Required Qualifications
  • BA/BS degree (or equivalent)
  • 7+ years experience, either in operational or IT applications support for applicable business area.
  • 5+ years in IT implementing and supporting applications.
  • Knowledge of clinic-based provider, nurse, clinician workflows and best practices.
  • Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan)
  • Excellent oral and written communication skills.


Preferred Qualifications
  • Applicable Epic certifications (EpicCare Inpatient Clinical Documentation, Stork, Rehab and Specialty Content badges)
  • Experience working in a healthcare environment
  • Experience in data analysis and report generation.

About Ardent Health Services

Ardent Health Services is a healthcare company that operates hospitals and other healthcare facilities in the United States. The company was founded in 1993 and is headquartered in Nashville, TN. Ardent Health Services is committed to providing high-quality healthcare services to patients and their families. The company's mission is to improve the health of the communities it serves by providing compassionate, personalized care.
Learn more about Ardent Health Services
Size
30,000 employees
Industry
Healthcare
Founded
1993
* Ladders Estimates

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