General Motors

Manager - Interior, HVAC and PSD Service Engineering Manager

General Motors • $100K — $130K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Engineering or related field; Master’s preferred.
  • 5-10 years of experience in Product Engineering or Service Engineering roles.
  • 2-3 years of leadership experience managing teams.
  • Knowledge of Global Aftersales Engineering and the Global Vehicle Development Process (GVDP).
  • Experience with Interior, HVAC, and PSDS automotive parts.

Responsibilities

  • Provide technical leadership and challenge team members with work assignments.
  • Ensure team efficiency on high-priority projects aligned with company needs.
  • Train and mentor team members, evaluating their performance and career growth.
  • Grow the team by assessing skills and removing obstacles to success.
  • Establish a positive team culture, holding everyone accountable to company values.
  • Act as a catalyst for innovation and inspire the team to meet goals.
  • Collaborate across multiple functions to develop new technologies and best practices.

Benefits

  • Hybrid working model with flexibility in remote work and in-office attendance.
  • Opportunities for professional development and career progression.
  • Collaborative work environment with a focus on innovation.
  • Mentoring and coaching programs for team growth.
Full Job Description

Job Description

The Role

The Service Integration Manager / Team Leader requires a highly skilled, customer-focused change agent who leads and directs a group of engineers. This team is responsible for the vehicle serviceability strategy focusing on labor time reduction, proposing innovative service solutions, and releasing vehicle Interior, HVAC, PSDS service parts. You will provide technical leadership, guide the team to successfully achieve organizational goals, and collaborate across the Global Vehicle Development Process (GVDP) to ensure simple and cost-effective service solutions. The role needs to ensure we are not only meeting the needs of our customers today, but also focusing on supporting them in the future by driving impacts to future products.

Design and develop solutions to complex problems. Establish strategic direction for assigned area of responsibility to include budget and resource allocations. Serve as the Service Engineering representative to product engineering SMT engineering leadership. Responsible for handling various engineering projects, processes, budgets, and timelines and making any necessary adjustments in order to ensure successful completion. Achieve budget goals. Stay up to date on company-wide and industry best practices/trends relevant to position. Builds a diverse and effective team by selecting the best talent, handling performance and providing mentorship / coaching. Work to improve Workplace of Choice environment. Handles the culture within their organization, holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Performs other related duties as assigned.

What You'll Do (Key Responsibilities)

Team Leadership & Support:

  • Provide technical leadership and present work assignments that appropriately challenge team members.

  • Ensure team is working effectively and efficiently onhigh priorityprojects that align with customer and GM needs. 

  • Train, develop, mentor, and evaluate employee performance while providing coaching and career guidance.

  • Grow the team, assess critical skills, support plans to address gaps, and remove roadblocks.

  • Create and lead a positive, engaging culture within the team, holding yourself and others accountable fordemonstratingGM's core values and cultural behaviors.

  • Act as a catalyst for innovation and change, inspiring the team toaccomplishgoals.

Business & Operational Support:

  • Work collaboratively and support multi-disciplinary functions (Product Engineering,Purchasing, Design Studio, Materials, etc.) throughout the development ofnew technologiesand Service Best Practices.

  • Manage engineering projects, processes, budgets, and timelines, adjusting as necessary to ensure successful completion.

  • Partner with Product Engineering to driveappropriate prioritiesand discipline, ensuring Service Engineering and Customer/Dealer targets are achieved.

  • Collaborate acrossAftersalesand Customer Care disciplines to drive standardized service requirements, procedures, metrics, and standard methodologies.

  • Provide oversight and mentorship to verify that critical Service and Program Readiness deliverables meet customer requirements and are completed on time with quality and integrity.

  • Communicate between regions to helpfacilitateglobal work share agreements and identifycontinuous improvement opportunities.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Engineering or equivalent experience (Master'spreferred).

  • 5-10 years of experience in Product Engineering, Service Engineering, Program Team, or Quality.

  • 2-3 yearsof peopleleadership experience.

  • Knowledge of Global Aftersales Engineering, the Global Vehicle Development Process (GVDP), and Engineering Release Systems (ECM, Teamcenter, APM).

  • Proven experience with Interior, HVAC, and PSDS design, release, and CAE validation of automotive parts.

  • Understanding ofGM electrification architectures and advanced serviceability of design.

Business & Technical Acumen:

  • Experience in business case development,utilizingdata and strategic thinking to translate ambiguous problems into solutions.

  • Strong analytical skills, able to review complex data and use inductive/deductive reasoning to discuss difficult technical topics with Chief Engineers, Program Engineering Managers, and SMT Directors.

  • Financial and business acumen across design, customer service, and systems.

  • Strongcrossfunctionalcollaboration background with the ability to drive options and decision making.

  • Zoom out characteristics to evaluate impact to total enterprise, not just Service. 

Results Oriented:

  • Entrepreneurial drive anddemonstratedability to achieve stretch goals in a fast-paced environment.

  • Ability to manage multiple projects/programs simultaneously with passion, personal commitment, and a sense of urgency.

  • Articulates desired outcomes, assesses situations to makedifficult decisionsquickly, and works collaboratively to create a path to achievement.

Customer-First Mindset:

  • Passion for understanding customer needs and developing plans to deliver exceptional customer experiences.

Interpersonal & Leadership Skills:

  • Effective, collaborative, flexible, and results-oriented leadership style.

  • Strong communicationskills, able to tailor communication style, frequency, and approach for multiple audiences (working teams, colleagues, senior executives).

  • Highly proficient in presentation development and the use of Microsoft Office products.

  • Experienceestablishingeffective partnerships within and outside the organization, including with geographically dispersed teams.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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