Salary: $84,800.00 - $98,550.00 Annually
Location : District Offices- 4905 E Broadway Blvd, Tucson, AZ
Job Type: Staff
Job Number:
Department: Business Operations
Opening Date: 07/27/2026
Closing Date: 8/10/2026 5:00 PM Arizona
Grade: 09

Position Summary
The Information Technology (IT) Manager is responsible for providing leadership for ongoing application support and project participation. This position leads a team of Analysts that 1) keeps our Student Information System (SIS/ERP) applications up and functioning as expected, 2) leads on-going minor enhancements as appropriate, and 3) oversees participation in projects as required. This position will focus on (but is not limited to) supporting our Administrative and Back Office functions - including but not limited to: Finance, Accounts Receivable, Purchasing, Accounts Payable, and Payroll.

The work schedule for this position is flexible and may include working evenings and weekends. This job may have On-call rotation duties.

Duties & Responsibilities

• Manages a team of individuals through on-going support activities and support-related projects, updates, upgrades, etc. Guides them with numerous processes and assists them in developing their skill sets
• Assists with ensuring maximum system uptime and availability for all SIS/ERP systems and related subsystem
• Answers inquiries and resolves problems logged by users or systems personnel, expedites and coordinates repairs to systems. Performs Root Cause Analysis on outages and major issues
• Configures, installs, tests, analyzes, and maintains software and services as required, related to the SIS/ERP systems
• Develops and implements standard operating procedures and knowledge base articles
• Manages the resource load of the team, including proactively communicating any resource constraints
• Participates in and leads Continuous Improvement activities
• Adapts to change productively, works with very minimal supervision, and handles other tasks as assigned
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements/Qualifications

• Bachelor's degree in Information Technology or a closely related field of study and
• Three to five years of SIS/ERP experience and
• One to three years of supervisory experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Five plus years of related experience
• Higher Education experience

Knowledge, Skills and Abilities

• Knowledge of ERP/SIS Applications, systems integrations, and customer support, Banner specific experience is a plus
• Knowledge of project management principles, processes, and techniques
• Skill in budget/resource management
• Skill in organization, coordination, and management
• Skill in people leadership and supervision
• Skill in verbal and written communication, with the ability to explain technical concepts to audiences with a wide range of technical skills
• Skill in positive, productive, and flexible customer service
• Ability to adapt to a rapidly changing environment
• Ability to apply analytical and critical thinking skills, with the ability to draw conclusions and prepare accurate reports of results

Physical Requirements:

Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions.

Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: Ability to see in the normal visual range with or without correction.

Hearing: Ability to hear in the normal audio range with or without correction.
If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information:

• Phone: (520) 206-4624
• TTY: (520) 206-4530
• Email: [email protected]

Comprehensive Benefits for a Meaningful Career

Pima Community College is proud to offer a robust benefits package that supports the health and well-being of our employees.

Full-time employees are eligible for a wide range of benefits, including:

• Medical, dental, and vision insurance
• Retirement plans and deferred compensation options
• Flexible spending accounts
• Life insurance and long-term disability coverage
• Generous paid holidays, vacation, and sick leave

Temporary employees who work twenty (20) or more hours per week for more than nineteen (19) weeks in a fiscal year are required to participate in one of the following retirement plans: Arizona State Retirement System (ASRS) or the Optional Retirement Plan (ORP).
To explore the full range of benefits and plan options, please visit our Benefits Page
01

**Did you graduate from high school or receive a GED Certificate?

• Yes
• No

02

**This position does not provide sponsorship for an employment visa. Will you now or in the future require sponsorship for an employment visa?

• Yes
• No

03

**You must be 18 years or older to apply for this position. Are you at least 18 years of age?

• Yes
• No

04

**All employees are expected to live and work within the state of Arizona as a condition of employment. Do you currently reside in or plan to relocate to Arizona?

• Yes
• No

Required Question