Quest Diagnostics

Manager, Inbound Partnerships (Remote)

Quest Diagnostics • $90K — $120K *
Marlborough, MA 01752In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years in business strategy, consulting, or business development; experience in high growth start-ups preferred.
  • Bachelor's degree or equivalent required; Master's degree preferred.
  • Experience in business development, account management, or similar client-facing roles.
  • Familiarity with eCommerce and platform-oriented D2C or B2B businesses.
  • Retail and healthcare experience beneficial.

Responsibilities

  • Identify and evaluate new business opportunities to drive growth in consumer partnerships.
  • Build and manage a prospect pipeline while overseeing deal closure processes.
  • Serve as the primary contact for partners and manage day-to-day relationship activities.
  • Coordinate closely with internal teams to relay market insights and customer feedback.
  • Create and implement partner account plans while tracking performance metrics.
  • Lead efforts to enhance existing partnerships and pitch to new prospects.
  • Resolve partner business issues proactively with a focus on continuous improvement.

Benefits

  • Opportunities for professional development and growth.
  • Collaborative work environment with a focus on cross-functional teamwork.
  • Supportive culture that encourages applications from veterans and diverse backgrounds.
  • Ability to engage with senior executives in partner organizations.
  • Flexible work arrangements with limited travel requirements.
Full Job Description
Job Description

This position will support the Head of Business Development & Operations to execute the strategy and implementation for Consumer Testing partnerships (B2B and B2C). Responsibilities include, but not limited to:
  • Build prospect pipeline across multiple channels
    • Own deal closure from negotiations to contracting to implementation planning
      • Be main point of contact for segment of partners
      • Manage day-to-day of existing/ newly signed relationships


Responsibilities

To be successful in this role, you will:
  • Identify and evaluate new business opportunities across multiple partner models to drive growth, prioritizing large revenue opportunities.
  • Earn trust of customers and recommend product solutions that fit their business needs.
  • Represent the Consumer Business Development Team in internal corporate-wide diligence efforts and in Partner meetings with executives (often Director to VP level) from other companies.
  • Relay market needs and customer feedback to internal teams including Operations, Product Management, Clinical Product, and Engineering.
  • Be responsible for contracting, including commercial negotiations, with prospects and collaborating with the Onboarding Team to create an Implementation Plan.
  • Foster Partnerships with companies by managing and growing existing partnerships as well as pitching to prospects.
  • Own and account manage key partnerships with consumer acquisition relationships and with channel vendors/ distribution partners.
  • Oversee a portfolio of existing Partners' needs by exploring and launching new products and offerings.
  • Develop, track, analyze, execute against partner account plans, and communicate key quantitative metrics internally and to Partners.
  • Share weekly and monthly Partnership success metrics across the Consumer Testing team to support data-driven decisions.
  • Package insights from data analysis into slide output to facilitate structured executive engagement and decision making.
  • Resolve - proactively - business issues for Partners and serve as their internal advocate by assess risks, anticipate challenges, and provide escalation management when necessary.
  • Drive continuous improvement for Consumer Testing Team and Partners through project management processes, recommendation of tools used & updating processes where needed.
  • Have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders, including legal, regulatory, medical, product, and marketing.
  • Discover and translate corporate and regulatory guidelines that impact customer experience.
  • Document current Partnership activities and develop best practices related to customer success strategies (i.e., create or improve Account Management and Pitch practices in Playbook).
  • Identify and communicate Consumer Testing Team-wide risks or roadblocks to current or new relationships; work with Director to plan mitigation steps and resolutions.
  • Partner with Analytics Team to measure financial performance of Partners in your portfolio.


Qualifications

Required WorkExperience:
  • 3-5 years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
  • Bachelor's degree or equivalent
  • Business Development, Account Management or client-facing role
  • eCommerce
  • Platform-oriented D2C or B2B businesses


Preferred Work Experience:
  • 6+ years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
  • Master's degree or equivalent
  • Retail and Healthcare experience


Physical and Mental Requirements:
  • Perform job duties with frequent interruptions or distractions
  • Manage multiple priorities, agile in adjusting priorities quickly
  • Working on a computer for long periods of time
  • Periodic travel - no more than 3 weeks per quarter (not continuous)


Knowledge and Skills:
  • Have a customer-centric approach and the ability to build positive partnerships with internal and external stakeholders to optimize performance and customer experience.
  • Have strong Excel and data analytics capabilities, including comfort building financial models and inventory forecasts to inform decision making.


About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Healthcare
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ
DGX
* Ladders Estimates

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