GXO Logistics, Inc.

Manager, Implementations

GXO Logistics, Inc. • $95K — $115K *
Lancaster, TX 75134In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 7-10 years in logistics, transportation, or supply chain
  • Proven leadership in cross-functional implementations
  • Strong expertise in Lean methodologies
  • Experience managing and developing teams
  • Excellent communication and problem-solving skills

Responsibilities

  • Lead implementation teams and manage customer onboarding
  • Collaborate with cross-functional teams to improve processes
  • Drive continuous improvement using Lean methodologies
  • Handle escalations and oversee customer communications
  • Recruit and develop high-performing implementation teams

Benefits

  • Full health insurance (medical, dental, and vision)
  • 401(k) retirement plan
  • Life and disability insurance
  • Opportunity to participate in a company incentive plan
Full Job Description
As the Manager, Implementations, you will lead multiple implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, and customers to deliver implementation projects, drive Lean improvements, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:
  • Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
  • Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions
  • Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings
  • Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges
  • Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development


What you need to succeed at GXO:

At a minimum, you'll need:
  • Bachelor's degree or equivalent related work or military experience
  • 7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
  • Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment
  • Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis
  • Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations
  • Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams

It'd be great if you also have:
  • Master's degree in Business, Supply Chain, Engineering, or a related field
  • Lean Certification (Lean Six Sigma or equivalent)
  • Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects

About GXO Logistics, Inc.

GXO Logistics, Inc. Careers

Join the dynamic team at GXO Logistics, Inc., a leading global provider of cutting-edge supply chain solutions. At GXO, we are committed to fostering a workplace where innovation thrives, leadership is cultivated, and diversity is celebrated. Discover a world of exciting job opportunities and be part of a company that values professional growth and development.

Work You’ll Do

Embark on a career journey with GXO Logistics, Inc., where you will be instrumental in transforming the logistics and transportation industry. Our team is at the forefront of innovation, driving efficiency and effectiveness for some of the world's most recognized brands.

Lead with Us

Step into a role of leadership and influence at GXO. We empower our employees with diversity training and leadership opportunities that pave the way for personal and professional growth. Our culture is built on the principles of teamwork, respect, and integrity—values that are integral to all we do.

Innovate with Us

At GXO Logistics, Inc., innovation is at the core of our operations. Join our team and contribute to groundbreaking projects that redefine logistics. With a focus on advanced technology and sustainable practices, your work will help shape the future of supply chain management.

Grow Your Career

GXO is not just a company; it's a place where careers flourish. We offer a range of job opportunities, from entry-level positions to senior roles in various departments. Whether you're seeking an internship to kickstart your career or a professional role to advance your skills, GXO provides the resources and support to help you succeed.

Benefits of Joining GXO

- **Career Advancement**: With a multitude of career paths and educational resources, the potential for growth is limitless. - **Professional Development**: Enhance your skills through targeted training programs and gain valuable experience that will elevate your career. - **Competitive Benefits**: Enjoy a comprehensive benefits package that supports the well-being of you and your family. - **Inclusive Culture**: Thrive in an environment that embraces diversity and fosters a sense of community among team members.

Join Our Team

Explore the array of job opportunities at GXO Logistics, Inc. and find the position that best matches your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Prepare for Your Interview

Ready to make your mark at GXO? Prepare your resume and sharpen your interview skills. Our hiring process is designed to identify and attract talent who are passionate about logistics and innovation.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our network. Follow GXO Logistics, Inc. on our careers page and connect with us through professional networking platforms.

Apply Now

Don’t miss out on the opportunity to be part of something big. Visit the GXO Logistics, Inc. careers page to view open positions, submit your resume, and start your journey towards a rewarding career in logistics.

EXPLORE GXO LOGISTICS, INC. JOBS

Join us at GXO Logistics, Inc., where your career is just the beginning of a journey filled with opportunities for growth, innovation, and leadership.
Learn more about GXO Logistics, Inc.
Market Cap
$4.9 billion
Industry
Transportation
* Ladders Estimates

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