Anticipated End Date:
2026-08-26

Position Title:
Manager II Technology

Job Description:

Manager II Technology

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Manager II Technology is responsible for leading the delivery, support, and operational management of a portfolio of 31 Health Plan applications supporting an external healthcare customer. This role provides strategic and operational leadership for production support, application maintenance, incident management, service delivery, and continuous improvement initiatives. The position oversees applications built around the FACETS claims platform and ensures high availability, performance, compliance, and customer satisfaction.

The Senior Technology Manager leads a team of 7-8 technology professionals while managing external contractors and vendor partners to deliver reliable, high-quality technology services aligned with business objectives and contractual service level agreements (SLAs).

How you will make an impact:

• Manage the end-to-end lifecycle of a portfolio of 31 Health Plan applications supporting business-critical operations.
• Ensure application availability, stability, scalability, and performance across the application landscape.
• Lead the 24x7 production support function, ensuring timely resolution of incidents, problems, and service requests.
• Provide technology leadership for applications integrated with the FACETS claims processing platform.
• Serve as the primary technology contact for the external customer.
• Oversees information systems function for a site, system, or special initiative.
• Manages multiple cost centers and/or plan of record projects; delivers and supports software system solutions that support the operations of their functional areas.
• Lead, mentor, and develop a high-performing team of 7-8 technology professionals.
• Manages at least a single application (or the equivalent capital and/or level of responsibility and complexity).
• Evaluates all directives, change orders, and projects as to their impact on tactical plans, budgets, and contract compliance.
• Oversees and implements new subsystems, procedures and techniques; manages implementation/integration projects to ensure deliverables.
• Establishes and maintains collaborative relationships with key business partners.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of experience leading project teams, application software development, maintenance or implementation and support, including 3 years of management or leadership experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• 10+ years of experience in Information Technology with progressive leadership responsibilities.
• 5+ years of experience managing healthcare payer applications and production support teams.
• Strong experience supporting the FACETS claims administration platform.
• Experience managing large application portfolios in healthcare environments.
• Demonstrated experience leading production support organizations with responsibility for incident, problem, and change management.
• Experience managing external vendors and offshore/onshore contractor teams.
• Strong understanding of ITIL Service Management principles.
• Excellent leadership, communication, stakeholder management, and problem-solving skills.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $146,556 to $219,834.

Location(s): California

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

Job Level:
Manager

Workshift:

Job Family:
IFT > IT Tech Strategy

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.