Are you energized by driving enterprise-wide adoption of digital platforms and ensuring transformational programs deliver measurable business impact? Do you thrive at the intersection of business, technology, and user experience-turning strategy into real-world outcomes?
LexisNexis is executing a multi-year transformation of our Global Business Systems to improve go-to-market effectiveness, accelerate revenue growth, and deliver seamless customer experiences. This includes modernizing platforms such as Salesforce CRM, CPQ/Revenue systems, ERP, eCommerce, sales enablement tools, and customer-facing applications, while leveraging data and AI-supported capabilities to enhance business performance.
We are hiring a Manager II, Product Adoption & Operational Readiness to lead next-generation change and adoption strategies across these platforms. This role will play a key part in reimagining change management by leveraging data, automation, and AI-supported capabilities to drive intelligent, scalable adoption.
Responsibilities- Lead product adoption and operational readiness across Global Business Systems platforms, including Salesforce CRM, CPQ, ERP (e.g., PeopleSoft), eCommerce, sales enablement tools (e.g., Gong), customer-facing solutions, and enterprise data platforms
- Evolve change management approaches from training-based models to intelligent, AI-supported, and behavior-driven adoption strategies
- Design and implement data-driven and AI-supported adoption frameworks that enable personalized, real-time user engagement
- Use advanced analytics and insights to identify adoption risks, inform interventions, and optimize outcomes
- Partner with Product and Technology teams to enable in-product guidance and AI-supported experiences (e.g., nudges, recommendations, copilots)
- Establish and execute operational readiness frameworks, including success criteria, go-live standards, and post-launch adoption tracking
- Ensure alignment between product releases and business readiness to accelerate time-to-value
- Partner with Sales, Marketing, Finance, and Operations teams to operationalize business processes within enterprise platforms
- Drive adoption through embedded workflows, insights, and system-driven experiences
- Define and track adoption KPIs and success metrics, linking platform usage to business outcomes
- Establish continuous feedback loops to refine enablement strategies, processes, and platform capabilities
- Act as a connector across Product, Technology, AI Innovation, and Business teams to ensure alignment on adoption and value realization
- Lead and develop a team focused on adoption, readiness, and change execution
Requirements- 8+ years of experience in change management, product adoption, sales operations, or related roles in enterprise environments
- Proven experience supporting large-scale digital or platform transformations (e.g., CRM, CPQ, ERP)
- Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes
- Experience using data and analytics to drive adoption, behavior change, and business outcomes
- Ability to translate business strategies into scalable system workflows and user experiences
- Experience working across cross-functional and matrixed organizations
- Comfort working with data, automation and AI-supported capabilities in enterprise platforms
- Strong stakeholder management and communication skills
- Demonstrated ability to drive execution and deliver measurable results in complex environments
Preferred- Experience with Salesforce ecosystem (CRM, CPQ/Revenue Cloud)
- Experience with ERP systems (e.g., PeopleSoft), eCommerce, or sales enablement tools (e.g., Gong)
- Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems
- Experience with modern change management or product operating models
- Background in enterprise B2B or SaaS environments
U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
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