Job DescriptionOversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes.
Responsibilities- Translate strategic BPO goals into operational plans and team priorities.
- Manage multiple teams or specialized units of analysts in executing process improvement initiatives.
- Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines.
- Establish value assessment criteria and ensure consistent application across multiple teams or functions.
- Develop business cases and ROI models for process investments.
- Identify and resolve complex operational challenges using data-driven insights.
- Establish and monitor KPIs to evaluate process performance and improvement impact.
- Guide the implementation of automation and process redesign efforts.
- Ensure compliance with internal policies and external regulations.
- Collaborate with senior leaders to align initiatives with enterprise goals.
- Mentor team leads and prepare successors for leadership roles.
- Contribute to short-term strategic planning and resource allocation.
- Champion process improvement adoption across the organization.
- Evaluate and implement industry best practices to enhance operational efficiency and member experience.
- May perform other duties as assigned.
Qualifications- 7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies.
- 3+ years of management experience.
- Broad knowledge of applicable federal and state laws, rules and regulations.
- Broad knowledge of banking/financial industry trends, products and services.
- Strong ability to translate strategic goals into operational process improvement plans.
- Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls.
- Advanced experience in business case development and ROI modeling.
- Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service.
- Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes.
- Skill in managing multiple teams and ensuring alignment with enterprise priorities.
- Broad understanding of how process optimization impacts financial performance and compliance.
- Ability to resolve high-impact operational challenges using data-driven insights.
- Effective communication skills for presenting findings and influencing senior stakeholders.
- Commitment to developing leadership capabilities within the team through coaching and mentoring.
- Proven ability to manage large-scale projects and allocate resources effectively.
- Bachelor's degree in related field or equivalent combination of training, education and experience.
Desired Qualifications- Master's Degree in related field or equivalent combination of training, education and experience.
- Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.
Additional InformationHours: - Monday - Friday, 8:00AM - 4:30PM
Location: - 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
