Support Center - Irving
As the Manager - HRIS Programs, you will serve as a critical operational and strategic leader within our Human Resources Information Systems team. Reporting directly to the Director of HRIS, you will own the day-to-day execution, administration, and optimization of our enterprise Workday ecosystem, serving as a versatile subject matter expert who can seamlessly pivot across modules while connecting tactical configuration to broader business strategy.
This role balances hands-on technical module ownership-spanning Core HCM, Recruiting, Talent & Performance, Advanced Reporting, Security, and Release Management-with direct people leadership. You will lead day-to-day HRIS operations and mentor technical team members while partnering closely with cross-functional leaders to scale processes, maintain SOX compliance, and drive continuous system improvement.
Major Activities- System & Module Ownership: Serve as the subject matter expert and primary operational owner for key Workday modules, including Core HCM, Recruiting, Talent & Performance, Advanced Security, Reporting, and Release Management.
- Release & Change Management: Oversee biannual Workday releases, evaluating new features, testing updates, and ensuring strict adherence to Change Control and SOX compliance requirements.
- People Leadership & Development: Directly manage and mentor team members, delegating configuration and operational tasks effectively to maintain high throughput and system performance.
- Advanced Configuration & Troubleshooting: Act as the technical point-of-contact and escalation path for complex system issues, security troubleshooting, cross-functional data errors, and intricate process modifications.
- Advanced Report Building & Analytics: Oversee and execute the design, development, and delivery of complex custom reports, calculated fields, scorecards, and dashboards to support enterprise-wide data needs.
- Compliance & Data Integrity: Ensure all HRIS activities comply with organizational policies, internal controls, and external regulations through rigorous reporting, auditing, and functional controls.
- Process Improvement & Optimization: Identify recurring system or data gaps, proactively recommending efficiency gains and championing a culture of continuous process improvement.
- Cross-Functional Collaboration: Partner with the broader HR team, IT, and Payroll to analyze work process flows, implement best practices, and deliver seamless service to the business community and executive leadership.
- Testing & Documentation: Spearhead comprehensive user acceptance testing (UAT), ensure robust documentation for all configurations and reporting requests, and secure proper approvals.
Other duties as assignedMinimum Education- Bachelor's degree in Business Information Systems, Human Resources, or other related field or equivalent work experience
Minimum Special Certifications or Technical Skills- Workday Core HCM experience is strictly required.
- Demonstrated hands-on proficiency configuring and managing multiple Workday modules (Recruiting, Talent & Performance, Security, and Advanced Reporting).
- Advanced Excel skills (VLOOKUPs, pivot tables, data cleaning).
- Ability to design and build complex custom reports, calculated fields, and dashboards in Workday.
Minimum Type of Experience the Job Requires- 8+ years of HRIS system analysis experience is required
- 4+ years of Workday experience is required, including business processes, integrations, and HCM transactions
- Requires strong analytical skills and the ability to interpret business requirements to technical solutions and business process mapping
- Leadership or senior role within an HRIS team
Other- Ability to communicate with both technical and business audiences, identifying and articulating user issues/resolutions
- Must come from a fast-paced, high-volume environment with the ability to handle a busy workload, flexibility with working hours based upon projects, and established deadlines
- Excellent attention to detail, with speed and accuracy
Preferred Knowledge/Skills/AbilitiesPreferred Education- Bachelor's degree in Business Information Systems, Human Resources, or other related field or equivalent work experience
Preferred Special Certifications or Technical Skills- Workday Core HCM Certification (or advanced module-specific certifications).
- Experience/ Knowledge of other ERP reporting tools
- Experience leading or heavily contributing to at least one full-lifecycle Workday HCM implementation.
- Systems architecture mindset: Ability to understand downstream impacts across modules, integrations, and reporting when executing configuration changes or designing new processes.
- Advanced proficiency across the broader Microsoft Office Suite (PowerPoint, Word).
Preferred Type of Experience the Job Requires- Former roles in HRIS or IT supporting HR applications
- Retail HRIS experience with over 10,000+ employees
- Strong analytical, problem-solving, and troubleshooting abilities
- Strong data analysis acumen and focus on accuracy and attention to detail.
