THE POSITION

Under the general guidance of the Senior Director, Human Resources, the Manager, HR Systems & Payroll provides operational leadership for the payroll, benefits, and HRIS systems functions while serving as a hands-on leader. This role is responsible for advancing and optimizing the organization's UKG Pro and Workforce Management platforms, overseeing payroll processing, benefits administration, HRIS management & reporting. The successful candidate will lead system enhancements, training initiatives, and cross-functional projects while driving process improvement, automation, and operational efficiencies. Thriving in a fast-paced, high-volume environment, this individual effectively manages competing priorities with professionalism and tact, while providing coaching, mentorship, and technical guidance to payroll team members. A strong commitment to continuous improvement, exceptional problem-solving skills, and a passion for leveraging technology to enhance the employee experience are essential for success in this role.

KEY ACCOUNTABILITIES

Leadership

• Oversee daily tasks of payroll and benefit team members by coaching, training and leading.
• Responsible for setting objectives and goals for direct reports in a collaborative manner, with the end-goal of ensuring they are set up for success.
• Manage payroll approvals and oversee functional responsibilities within payroll and benefits administration.
• Communicate expectations to direct reports.

Payroll Operations

• Eagerness to optimizing the payroll system and platform.
• Oversee and approve administration and processing of bi-weekly and semi-monthly payrolls for hourly and salary paid employees using HRIS software (UKG Pro).
• Manage and provide oversight of processing manual payments.
• Become the back-up for payrolls, while providing daily guidance and opportunities for efficiencies;
• Review and approve full cycle payroll accounting, which includes: coding within payroll, journal entries, account reconciliations and monthly reconciliations;
• Create audit reports for payroll reviews;
• Provide reconciliation and analysis of all payroll changes as required;
• Review and approve payroll and benefits related accounts as well as prepare and complete remittances;
• Oversee all debt recoveries - garnishes and 3rd party demands;
• Review all necessary journal entries related to Canadian payrolls including monthly accruals for part-time staff, WCB and group insurance entries;
• Work with external audit team to prepare and provide reporting, files and paperwork necessary as a part of the annual audit process.
• Provide payroll related reporting to the business as required produced from HR systems (UKG);

HRIS Operations

• Support UKG Platforms (UKG Pro & Workforce Management) and is the expert for related configuration, system functionality,
• Lead on Pro, Workforce Management, Talent, Recruiting, Onboarding, BI reporting, Compensation Modules, Performance Management, modules and issues.
• Core System and Configuration for Job codes, employee record issues.
• Spring and Fall Release lead.
• Manage admin errors and corrections.
• Reporting expert on requests from HR, Finance and Business.
• Provide set up within Pro and Workforce Management.
• Configure and manage salary planning in partnership with the Senior Director, Human Resources.
• Complete and compile owner reporting data monthly.
• Configure goal and performance management platforms for employees.
• Manage MyLockerHelp tickets related to system tasks.
• Support automation and process improvement for team and lead SOP updates.
• Setup and maintenance of labour level entries and new business structure items.
• Troubleshoot and resolve all system related issues, including access points, timecards, scheduling, calendar maintenance, manager transfer sets.
• Support of any new system configuration required relating to HR processes and/or new legislation as required;
• Provide support and guidance on escalated system queries from the business.
• Experience developing reports and metric information related to payroll and HR;
• Identify knowledge and process gaps and work with appropriate stakeholders to develop and enhance the system platforms, processes and training library.
• Lead system upgrades and communicate changes within HR team and broader CSEC managers.

Benefits

• Primary administrator and lead on all related benefit programs for staff members (Main benefit plan, RRSP, ticket programs from onboarding to off-boarding processes)
• Train and provide support to the Payroll Administrators on benefit related items that are cross-functional with payroll duties;
• Partner with appropriate providers on annual HSA amounts for staff members;
• Coordinate ad-hoc benefit requirements (Roughnecks insurance, etc);
• Manage and train staff members on LOA Management;
• Oversee and manage all relevant monthly, quarterly and annual benefit program requirements;
• Troubleshoot and resolve all system related issues, including access points, payroll, scheduling, calendar, request manager, approvals and system configuration;
• Support of any new system configuration required relating to HR processes and/or new legislation as required;
• Monthly reporting for payroll posting and complete report requests as required for the HR and Finance teams;
• Provide support and guidance to the HR team on escalated queries from the business.

Reporting

• Gather, analyze and report relevant HR and Payroll Data and analytics to the Senior Director, Human Resources and VP, Finance as requested.
• Weekly and monthly reporting for payroll, benefits and LOA management.
• All relevant reporting required for Financial league reporting or budget reporting from a people lens and directed by the VP, Human Resources or VP, Finance;
• Oversee and analyze vacation liability requirements.
• Provide annual WCB reporting and analysis in partnership with the Senior Director, Human Resources and VP, Finance.

THE INDIVIDUAL

The ideal individual will have the following background:

• Post-Secondary education in Human Resources, Commerce or Business Administration;
• Minimum 10 years of progressively more responsibility in payroll, benefits & HRIS Systems.
• A minimum of 5 years of strong leadership experience.
• Solid business experience in a fast-paced organization with the ability to focus and deliver on tasks;
• Understanding of legislation within Alberta, specifically Employment Standards, Human Rights, PIPA are required;
• Knowledge of best practices within HR system management.
• Payroll or Benefits Designations such as PCP, PM considered an asset.
• Excellent communication skills, both written and verbal;
• Collaborative with HR colleagues and the business, with the ability to be resourceful and autonomous;
• Ability to work in a fast-paced environment (1800+ employee environment);
• Strong integrity and ethics, coupled with the ability to keep matters and information strictly confidential;
• You are exceptional in managing priorities, despite deadlines, and have a strong sense of prioritization and ability to follow up on outstanding tasks in a proactive manner;
• Exceptional Microsoft Office skills are required, including BI Reporting;
• Experience in HRIS environment, with UKG Pro and Workforce Management.

This position will remain open until 3:00pm Friday, August 21st, 2026.