The Floating Grocery Manager Manages, delegates and coordinates activities of the Grocery and Front-End departments including maximizing sales while achieving labor goals, development of staff, expense control, merchandising/displays, Grocery, Frozen Food and Dairy inventory levels, and that all applicable laws, policies and procedures are followed while insuring a friendly shopping environment for our customers and positive working conditions for our employees.
Essential Functions of the Position:- Travel daily between different stores to assist where stores need help on an ad hoc basis in the central valley and northern stores
- Makes projected weekly work plan based on projected sales; writes staffing schedules and monitors plan and makes appropriate adjustments as needed; assigns duties to employees on shift and schedules break periods; approves days off and vacation requests; makes scheduling adjustments based on business demands.
- Maintain all merchandising standards, display presentation, POS standards and monitors daily inventory levels.
- Ensure appropriate merchandise stock levels, merchandise and presentations; POS signing, and assortment in all departments; ensure selling floor is adequately stocked; monitors product quality and checks for proper rotation.
- Assigns priorities and objectives to department staff and directly assigns and supervises completion of tasks; monitors productivity of the department insuring efficiency through direct observation and review of production outputs.
- Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
- Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good customer relations.
- Trouble shoots and chooses the appropriate course of action to correct equipment issues.
- Assists in training of new Team Members; coaches and motivates employees to promote a team environment.
- Oversees and completes monthly inventories in perimeter departments as well as quarterly full store inventories.
- Performs Store Director duties in their absence as assigned.
- Performs related duties as assigned.
- Makes projected weekly labor plan based on analysis from previous and projected sales; writes staffing schedules and monitors plan;
- Insures company, department policy and operating procedures are followed while ensuring compliance with applicable laws.
- Evaluates employee performance, providing coaching and motivation to employee's success; performs internal interviews and promotes employees as needed; administers disciplinary action making recommendations for termination as needed.
- Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good customer relations.
- Provides assistance to Grocery clerk/cashiers in completing difficult sales/tasks.
- Monitors reporting of customer and/or employee accidents, insuring accurate and timely completion of paperwork.
- Verifies cashier and Grocery clerk/cashier's drawer at the end of their shift.
- Opens and closes department according to established procedures; produce necessary reports daily.
- Administers the It's Showtime Customer Service program and coaches, mentors and disciplines as needed to insure a pleasant shopping experience.
- Contacts appropriate vendors and monitors work performed to insure all store, including front end equipment in proper working condition.
- Makes recommendations for improving front end procedures and/or policies to the Store Director.
- Perform other duties as assigned.
Knowledge:- Comprehensive understanding of grocery retail operations, including merchandising, inventory management, and sales forecasting.
- Familiarity with applicable laws and regulations regarding grocery store operations.
- Knowledge of POS systems and inventory management software.
- Understanding of customer service best practices and strategies to enhance customer engagement.
Skills:- Strong leadership and managerial skills to effectively lead a team and ensure high performance.
- Excellent verbal and written communication skills to interact with staff, customers, and vendors.
- Problem-solving skills to address and resolve operational and customer service issues promptly.
- Organizational skills to manage multiple tasks and priorities efficiently.
Abilities:- Ability to develop and implement strategic plans to achieve department goals.
- Ability to analyze sales data and market trends to make informed decisions.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Ability to motivate and mentor employees to foster a collaborative and productive work environment.
Physical Requirements:- Stand and walk for extended periods, typically 8-hour shifts.
- Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
- Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
- Ability to handle and operate necessary equipment and tools.
- Good hand-eye coordination and manual dexterity.
- Maintain clear communication with customers and team members.
- Move quickly and efficiently to assist customers and manage workload.
- Maintain physical stamina to work in a fast-paced environment.
Work Conditions:- Work Hours: Ability to work flexible hours, including some weekends and holidays, as needed.
- Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
- This position requires regular travel to different store locations
- Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
- Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
- Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
- Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
- Interaction: Constant interaction with customers and team members in a fast-paced retail environment.
Minimum Qualifications:- Education: High school diploma or equivalent.
- Experience: Over five years of experience as a Relief Manager and Person in Charge is preferred. Supervisory experience is required. Previous experience in retail is an added advantage.
Job Title:
Manager, Grocery FloatingLocation:
PAQ, Inc, Store Location, On-SiteReports To:
District ManagerEmployee Type:
Regular, Full-TimeExemption Type:
ExemptPay Range:$70,304.00 - $92,880.00
