SummaryThe Manager, Global Business Sales (East Region) position will be handling Key Client Accounts to manage and grow strategic customer relationships for our freight forwarding and NVOCC business. This role supports key accounts across ocean, air, inland, warehousing, and multi-modal logistics, ensuring exceptional service while driving profitable growth.
Compensation Range$94,000 - $115,000 per year (Subject to Compensation Study Upon Candidate Selection)
Responsibilities - Serve as the primary or secondary point of contact for assigned key clients, ensuring service excellence and proactive support
- Manage customer KPIs, conduct business reviews, and lead retention/growth strategies
- Identify and develop new business opportunities across ocean, air, inland, and any other value-added services
- Coordinate internally with Operations, Customer Service, Pricing, and Carrier Teams to resolve escalations
- Prepare quotes, RFQ responses, and commercial proposals
- Monitor market trends and competitive activity to strengthen client value
- Maintain accurate CRM activity and reporting
- Strategic Planning & Collaboration
- Collaborate with internal teams to enhance service offerings and align with global customer trends
- Lead cross-functional projects to optimize global-to-local supply chain integration
- Provide market intelligence to support investment decisions in infrastructure and capacity
- Customer On-boarding & Support
- Lead implementation of new accounts including contract setup, integration, and training
- Support issue resolution and act as escalation point for complex customer concerns
- Develop long-term account plans focusing on mutual growth, innovation, and partnership
- Other duties as assigned
Benefits of working at GLOVIS America Inc.- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Referral Bonuses*
- Auto Allowance*
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Skills:- Strong communication, customer-management, commercial acumen, and negotiation skills Required
- Solid understanding of international logistics (FCL/LCL, air freight, inland, drayage, customs, HBL/MBL) Required
- Understanding of the full range of Freight Forwarding products and services Required
- Ability to establish strategic customer plan and proceed new business developments/projects Required
- Must be proficient with PCs Required
- Ability to balance daily execution with long-term client strategy Required
- Problem-solving skills with ownership and urgency Required
- Experience with TMS/CRM systems Preferred
Education & Experience- Bachelor's Degree Required
- 7 - 10 years of experience relating to Freight Forwarding, NVOCC Operations, Business Development Required
- 8 - 13 years of experience relating to Business Management and/or Business Development Preferred
- 1- 3 years of supervisory experience Required
Physical Requirements- Ability to sit in front of a desk and/or in front of the computer for long periods
- Repetitive use of hand/grasping product, writing, and typing
- Possibility of operating desk machines
- Precise Manual Dexterity - Writing, Typing, etc.
- Possibility of domestic travel - 10%
- Lift up to 10lbs
- Carry up to 10lbs
- Stand/walk
Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment with low-level noise exposure
- This position will be located in the Duluth, GA office
- Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
