The Manager, General (Warehousing) is accountable for all fiscal and operational functions within their assigned warehouse locations of Estes Forwarding Worldwide. The Manager, General (Warehousing) is also responsible for leading, directing, and managing operations and sales to ensure a consistently high level of service, quality, and customer satisfaction.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts, and compliance with all company policies and procedures as well as any regulatory guidelines.
• Lead, direct, and manage site operations at a single or multiple warehouse location(s) to ensure maximum profitability and superior customer service.
• Manage one or multiple warehouse location(s) and company resources to facilitate quality and efficient operations.
• Establish and maintain positive, productive customer relations while managing daily resolution of issues.
• Establish and continuously improve processes to ensure excellent customer relations.
• Review and evaluate each assigned warehouse location’s P&L performance and continually adjust short and long-term goals to maintain profitability at or above company expectations.
• Ensure that freight is being expedited in a safe and timely manner and that each assigned warehouse location provides a safe and professional environment for all staff.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to manage all financial aspects of designated warehouse locations.
• Experience managing external service providers (cartage, truckload, and linehaul).
• In-depth knowledge of all products and services.
• Effective verbal, written, and interpersonal communication skills at a management level, including performance feedback, employee development, coaching, and counseling skills.
• Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution, and consensus-building abilities desired.
• Respond well to questions.
• Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.

SUPERVISION

Position functions semi-autonomously and position directly/indirectly supervises 6-10 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 5-7 years of experience. Five to seven years of experience within the transportation industry is preferred. Five years of supervisory or managerial experience is desired. However, a combination of experience and/or education will be taken into consideration.  

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking, or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.