Site: The Brigham and Women's Hospital, Inc.
Job SummaryResponsible for overseeing daily food service operations, including staff management, service delivery, and financial performance.
Ensures high-quality food, excellent customer satisfaction, and full compliance with safety and sanitation standards while driving operational efficiency and profitability.
QualificationsKey Responsibilities- Recruit, train, supervise, and schedule food service staff to ensure proper coverage and performance
- Manage day-to-day operations, including food preparation, service, inventory, and facility maintenance
- Collaborate with culinary teams to develop menus aligned with customer needs and dietary requirements
- Monitor food quality, presentation, and service standards to ensure consistency and excellence
- Develop and manage budgets, control costs, and analyze financial performance to maximize profitability
- Oversee inventory management, ordering, and vendor relationships
- Ensure accurate cash handling and transaction processes
- Maintain cleanliness and sanitation across all food service areas
- Ensure compliance with health, safety, and food handling regulations
- Coordinate with cross-functional teams to support seamless operations and communication
Knowledge, Skills, and Abilities- Strong leadership and team management skills with the ability to coach and motivate staff
- Knowledge of food safety, sanitation, and regulatory standards
- Understanding of budgeting, cost control, and inventory management
- Ability to monitor and maintain food quality and service standards
- Excellent customer service and interpersonal skills
- Effective communication skills across all levels of staff and customers
- Knowledge of food preparation techniques and kitchen operations
Additional Job Details (if applicable)- High School Diploma required
- Trade/Technical/Vocational Diploma in Foodservice Management required
- Bachelor's Degree in Hospitality or Hotel Management preferred
- 5-7 years of food service industry experience required
- 2-3 years of management experience required
Physical Requirements- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Occasionally (3-33%)
- Carrying Occasionally (3-33%)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Minimum Base Salary
$70,990.40
Remote TypeOnsite
Work Location75 Francis Street
Scheduled Weekly Hours40
Employee TypeRegular
Work ShiftRotating (United States of America)
Pay Range$70,990.40 - $103,230.40/Annual
Grade7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
