Position Summary:

First Line Risk Manager serves as a liaison, responsible for coordinating across Business Units and Departments to effectively manage issues and at times may participate in internal/external audits.  Reporting to the Vice President First Line Risk, the Manager partners with stakeholders throughout the company along with service partners to manage issues and oversees milestone completion and issue closure. The role requires extensive collaboration, excellent communication and interpersonal skills, attention to detail, and a strong background in quality assurance and controls.

Essential Functions:

• Own and manage the enterprise-wide issue management lifecycle from identification through resolution and closure
• Partner with key stakeholders to design and implement sustainable control processes that mitigate identified risks
• Influence business leaders on key risk exposures and required mitigation actions
• Coordinate the collection and development of audit-ready evidence and supporting artifacts
• Collaborate with business and compliance partners to develop and execute remediation plans
• Report status, trends, and outcomes through established governance and oversight routines
• Identify, prioritize, and drive control enhancements to improve risk management and customer experience
• Maintain and continuously strengthen business acumen across products, processes, and risk domains
• Coordinate internal audits and external assessment engagements, as needed
• Centralize and maintain standardized documentation to support audits and ongoing control activities

Education and Experience:

• Bachelor’s degree (Business Administration, Finance, Economics, Accounting) preferred or 5+ years of equivalent work experience
• 5+ years of Credit Card experience, credit risk management, controls, audit and/or compliance
• 5+ years of experience documenting processes, conducting process assessments, and assessing risks
• 5+ years of experience in quality assurance, quality control and/or similar operational risk experience
• Experience with Enterprise Governance Risk& Compliance (GRC) systems (e.g. Archer)
• Experience with third party and vendor management preferable

Summary of Qualifications:

• Demonstrated ability to work independently while building strong, collaborative partnerships across multiple teams
• Proven track record of driving issues through to resolution in complex, high-risk environments
• Ability to manage multiple high-priority initiatives simultaneously, with strong prioritization and execution discipline
• Experience facilitating meetings with large, diverse audiences, including senior leadership stakeholders
• Confident in constructively challenging and advising subject matter experts and business partners
• Strong leadership capabilities with sound judgment, decision-making, problem-solving, and communication skills
• Ability to influence and challenge leaders effectively while maintaining productive working relationships
• Intellectually curious, with a commitment to continuously expanding business and risk acumen
• Highly organized with strong attention to detail and the ability to execute with precision in a fast-paced environment
• Excellent time management skills with a consistent ability to meet deadlines
• Quality-focused mindset with a strong emphasis on accuracy, completeness, and continuous improvement

Work Environment/Physical Demands:

• Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time
• Travel is generally not required
• This position reports to Vice President First Line Risk and has no direct reports

#INDHP

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program 
• Benefits Package -Medical, Dental, and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short- & Long-Term Disability 
• Wellness Programs 
• Group Life and AD&D Insurance 
• Paid Vacation, Sick Days and bank Holidays 
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.