NRG Energy

Manager, Field Service- Santa Clarita, CA

NRG Energy$75K — $95K *
US-AnywhereRemote in California, US
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience in recruiting and onboarding top talent.
  • Strong training and coaching abilities in customer engagement.
  • Ability to analyze and improve team performance through KPIs.
  • Familiarity with product demonstration and service launch processes.
  • Excellent communication of policies and procedures to team members.
  • Capacity to manage and motivate team members effectively.
  • Experience managing administrative tasks like time tracking and customer paperwork.

Responsibilities

  • Lead, support, and develop a team of Field Service Professionals.
  • Facilitate ongoing training sessions to enhance team skills.
  • Monitor installation quality and adherence to industry standards.
  • Conduct proactive performance evaluations and provide feedback.
  • Address customer concerns through team coaching and direct communication.
  • Collaborate with scheduling and sales teams for seamless operations.
  • Provide updates on team performance to regional and corporate management.

Benefits

  • Ongoing training and professional development opportunities.
  • Collaborative work environment with cross-team coordination.
  • Emphasis on maintaining high levels of customer satisfaction.
  • Opportunities for career advancement within Vivint.
  • Supportive management that values communication and teamwork.
Full Job Description
FIELD SERVICE MANAGER

As a Field Service Manager, you will support, measure, and develop Field Service Professionals through leadership, training, and guidance. You will ensure your team of professionals deliver outstanding, world-class customer service. Support professionals in resolving customer questions and concerns. Train professionals in the effective promotion of Vivint products and services.

The Field Service Manager will ensure products are installed properly, timely, and according to established manufacturer and industry standards; deliver frequent coaching and performance evaluations to each professional, providing detailed feedback and identifying specific areas for improvement and further growth.

Required Skills:

  • Recruit and hire top talent, ensuring new-hire paperwork is filled out accurately and submitted by specified deadlines.

  • Train new and existing Professionals on proper customer engagement techniques.

  • Improve performance of existing Professionals regarding measure KPI's

  • Demonstrate new products and services to Professionals and obtain any needed clarifications prior to product/service launches.

  • Communicate current installation and service policies, procedures, and techniques.

  • Manage team performance to meet or exceed operational and financial objectives.

  • Support and develop Professionals through continued training, coaching, and motivation.

  • Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals.

  • Manage employee time tracking and time-off requests.

  • Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns.

  • Ensure Vivint retains customers by maintaining a high level of quality and timely installation/service.

  • Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.

  • As needed, cover high-priority customer appointments where no Professionals are available to complete the appointment.

  • Ensure customer paperwork, including work orders, customer contracts, etc. is completed accurately and timely.

  • Coordinate closely with direct-to-home and direct-to-business sales and installation teams to ensure a seamless customer experience.


  • Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.

  • Provide regular updates on team performance and special projects to regional and corporate management.

  • Ensure the team has the necessary level of Vivint products and equipment and that all products are managed according to policy.

  • Ensure Professionals work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment.

  • Set the ideal example of professional appearance and conduct for all direct reports.


Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

About NRG Energy

NRG is at the forefront of changing how people think about and use energy. Whether as the largest solar power developer in the country or by giving customers the latest tools to better manage their energy use, NRG is a pioneer in developing smarter energy choices. Our diverse power generating facilities have a capacity of about 52,000 megawatts, capable of supporting almost 42 million homes. Our retail electricity providers — Reliant and Energy Plus — and thermal energy division serve nearly 3 million residential, business, commercial and industrial customers. A Fortune 250 company, NRG supports clean energy resources and technologies critical to our transition to a sustainable, low carbon society. We built the nation's first privately-funded electric vehicle charging infrastructure and continue to create new, clean energy solutions for our customers. In addition to our environmental efforts, we actively contribute to the local communities where NRG employees live and work. Since 2004, our Global Giving program has provided millions of dollars to organizations and charities that have a direct impact on the lives of the people in our communities, including food banks and those that foster self-sufficiency, improve housing and provide supplemental education to people in need. NRG has also organized special responses for victims of extreme catastrophe, such as the Haitian earthquake and the Japanese tsunami in 2010. Employee donations were tripled to maximize the contributions. NRG has won numerous awards for industry leadership and many of its nationwide econrg initiatives, which are targeted toward meeting the challenges of climate change, clean air and natural resources protection.

NRG Energy Careers

Join the vibrant team at NRG Energy, a leader in the power and energy sector, and contribute to a sustainable future while advancing your career. At NRG Energy, we are committed to innovation, leadership, and diversity, ensuring a dynamic workplace where growth and opportunity are at the forefront.

Work You’ll Do

At NRG Energy, you’ll engage in meaningful work that powers communities and fosters environmental stewardship. Our team of professionals is dedicated to leading the energy sector through cutting-edge innovation and sustainable practices. By joining us, you help shape the future of energy, leveraging your skills to make a significant impact.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, NRG Energy offers a range of job opportunities and internships that will harness your potential and polish your skills. Our positions span from technical roles in energy management to leadership tracks in corporate functions. Each role is crucial in driving our mission of a sustainable energy future.

Career Development and Benefits

NRG Energy is deeply invested in the professional growth of its employees. We offer robust career development programs, including leadership training, professional networking opportunities, and diversity training. Our benefits package is designed to support the well-being and financial security of our team members and their families, promoting a healthy work-life balance.

Culture of Innovation and Diversity

Our company culture celebrates diversity, encourages innovation, and fosters a collaborative environment. At NRG Energy, you’ll work alongside a diverse team of experts, each bringing unique perspectives that drive our success. We believe that inclusive teamwork and innovative thinking are the keys to our continued growth and leadership in the energy sector.

Join Our Team

Embark on a rewarding career path at NRG Energy by exploring our current hiring opportunities. Tailor your job search to match your career aspirations and skills. Prepare your resume, ace the interview, and join a team that’s committed to making a difference.

Stay Connected

Keep up to date with the latest from NRG Energy: - **Career Insights**: Gain industry-leading insights and read about the latest trends in the energy sector on our careers blog. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences. At NRG Energy, your career is more than a job—it’s a journey of growth, learning, and leadership. Join us in powering the world’s energy future while building a promising career for yourself. Explore opportunities, embrace our culture, and be part of our mission to lead the energy transition.

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Learn more about NRG Energy
Size
6,635 employees
Market Cap
$7.4 billion
Industry
Net Income
$510 million
Founded
1989
5 Year Trend
+24.8%
Revenue
$9 billion
NASDAQ

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