Protecting our tomorrow

Job Title: Manager, Field Force Enablement

Location: Remote, United States (Headquarters: Durham, NC)

Department: North America Commercial – Field Force Effectiveness / Enablement

Reports To: Director, Field Force Effectiveness / Enablement

Salary Range: $120k - $150k

Position Overview

Bavarian Nordic is seeking a proactive and detail-oriented Manager, Field Force Enablement, to support the FFE Director in executing Bavarian Nordic’s commercial strategy and advancing field force capabilities across the North America organization.

This role plays a critical part in translating commercial strategy into integrated enablement solutions that improve field productivity, customer engagement, and business outcomes. The Manager will work collaboratively across Sales, Marketing, Medical, Compliance and Operations to design and deliver content, tools, platforms and insights that enable consistent and effective field execution.

The ideal candidate brings a blend of field sales experience, sales training, enablement strategy, and field force effectiveness knowledge, with the ability to connect data, content, and capability-building into a cohesive field enablement approach.

Key Responsibilities

Commercial Learning, Development & Enablement

• Execute the field force commercial learning strategy, aligning training, content, and tools to business priorities across US and Canadian markets

• Support development and delivery of disease state, product, and advanced selling and account management skills training, as well as broader professional development programs

• Facilitate blended learning programs (live, virtual, and digital) across national meetings and field engagements

• Work with FFE Director and Sales Leadership to identify capability gaps and design targeted capability building interventions

• Contribute to onboarding, field coaching, and capability/competency frameworks for field roles (e.g., NAM/KAM)

•  Equip field teams on critical commercial topics including healthcare ecosystem, payer dynamics, patient access, IDN systems, and customer engagement models

Cross-Functional Collaboration & Execution

• Collaborate with Sales, Marketing, Medical Affairs, Legal, and Pricing & Contracting to align priorities for field needs and execution support

• Work with Marketing and Medical partners to translate brand strategy into field-facing messaging, tools, and training resources

• Partner with stakeholders to ensure enablement programs reflect real-world field needs, customer dynamics, and market changes

• Partner with internal review processes (e.g., MRC) to ensure compliant and effective materials

• Work with external vendors and partners to support development and delivery of innovative enablement solutions

Field Force Effectiveness & Data-Driven Enablement

• Support initiatives that enhance field force effectiveness, including alignment to customer/account strategy and execution excellence

• Apply understanding of territory design, targeting, and segmentation principles to shape field readiness priorities

• Collaborate with Operations and Analytics to incorporate omni-channel data (CRM, digital engagement, field activity) into account planning and refinement

• Help connect enablement efforts to field performance metrics and business outcomes, ensuring relevance and impact

• Contribute to improving consistency of field execution, messaging, and customer interactions

Enablement Tools, Platforms & Content

• Support adoption and effective utilization of enablement platforms and tools (e.g., Veeva, CRM systems, content management platforms)

• Partner with stakeholders to ensure field teams have access to relevant, timely, and easy-to-use content and resources

• Work with cross-functional teams to maintain and evolve content libraries, training materials, and digital learning assets

Reporting & Continuous Improvement

• Track training milestones, KPIs, and program effectiveness; provide updates to leadership and stakeholders

• Gather field insights, feedback, and performance data to continuously refine field force programs and strategies

• Contribute to a culture of continuous improvement by identifying opportunities to enhance delivery methods, content, and overall impact

• Support vendor management and ensure effective use of resources

Qualifications

• Bachelor’s degree in Business, Life Sciences, or a related field (MBA preferred)

• Minimum 5 years of experience in pharmaceutical, biotech, or healthcare roles including:

  • Sales training

  • Sales enablement

  • Field force effectiveness or commercial operations

• 2–3 years of field sales experience (preferred), with strong understanding of customer-facing roles and challenges

• Demonstrated experience delivering live, virtual, and asynchronous programs in a commercial environment

• Experience working in a matrixed, cross-functional organization

Skills and Competencies

• Ability to translate business strategy into practical, field-ready enablement solutions

• Strong collaboration skills; ability to work effectively across Sales, Marketing, Medical, and Operations

• Understanding of field force enablement principles, including territory design, targeting, and customer engagement strategy and account planning

• Experience leveraging data and insights (including omni-channel inputs) to inform training and enablement decisions

• Familiarity with enablement platforms, CRM systems, and content management tools

• Excellent communication, facilitation, and stakeholder engagement skills

• Strong project management and organizational capabilities

• Ability to manage multiple priorities and deliver in a fast-paced environment

• Adaptable mindset with the ability to build and evolve enablement programs, tools, and processes