Job Description

The Manager, Facilities is responsible for overseeing the daily operations and performance of all WGU facilities, ensuring they support a safe, efficient, and effective work environment. This role provides leadership to facilities staff and vendors, manages maintenance and repair services, and ensures compliance with safety standards and operational procedures. The Manager, Facilities supports strategic initiatives by contributing to facilities planning, budgeting, and process improvements while also promoting cost-effective solutions and high service quality. This position services as a key liaison between internal stakeholders, facilities personnel, and external service providers to deliver excellent facilities support across WGU.

Manager, Facilities

At WGU, we are driven by a mission to expand access to higher education through innovative, student-centric approaches. As Manager, Facilities, you will play a critical role in shaping the physical workplace experience that enables our teams to do their best work and support that mission.

What You'll Do

• Lead daily facilities operations across all WGU sites to ensure a safe, efficient, and high-quality work environment
• Serve as the primary point of contact for internal service requests, vendor coordination, and property management communications
• Oversee SOPs and SLAs, conducting regular reviews and audits to drive continuous process improvement
• Manage office modifications, maintenance projects, and space planning aligned with organizational goals
• Support facilities budgeting by monitoring expenses and identifying cost-saving opportunities
• Supervise facilities staff and vendors across mail services, office moves, meeting logistics, inventory, and campus operations
• Partner cross-functionally to support construction, renovation, safety programs, and business continuity planning

What You'll Bring
What's Required

• Bachelor's degree in engineering, property management, business, construction, architecture, or a related field
• 5+ years of related experience in facilities, property management, or similar environments
• 1+ year of leadership experience with demonstrated ability to guide teams and vendors

Core Capabilities

• Strong problem-solving and decision-making skills with a focus on service excellence
• Highly organized with the ability to prioritize and manage multiple responsibilities
• Effective interpersonal and communication skills to engage diverse stakeholders
• Experience supporting safety compliance, including OSHA, building codes, and regulatory standards
• Desire to grow and expand the facilities operations and team

Bonus Points

• Certified Facility Manager (CFM) designation
• Experience with systems such as CMMS, CAFM, BMS, BAS, BEMS, or facilities asset management tools
• Background in facilities management within a multi-site or corporate environment

Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this role may be considered in place of a bachelor's degree. Typically, one year of experience is considered equivalent to one year of education.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Hiring manager interview
• Onsite interviews

Work Location
This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.

Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.