• Supports department operations.

  • Defines and establishes employee and department standards of performance.

  • Assists in the development of the department strategic and financial plan, proposed annual budget, and maintains accountability for the financial performance plan.

  • Identifies and implements department goals and objectives, process management, and quality improvement.

  • Documents and investigates complaints, policy violations, and other incidents.

  • Establishes and maintains professional relationships with field staff, union leadership, dispatch affiliates, and 911 public safety answering points (PSAPs).

  • Maintains quality standards and effective utilization of vehicles, personnel, and other resources.

• Coordinates day-to-day support for employees and the department.

  • Maintains proper staffing levels.

  • Provides training, team building, disciplinary procedures, and professional development of employees.

  • Delivers feedback to employees through formal and informal coaching.

  • Prepares and administers employee performance reviews.

  • Partners with Human Resources in the recruiting and interview process.

• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Emergency Medical Services or related field

• 5+ years in emergency medical services or emergency medical dispatch

• 5+ years supervisory or management experience

Licenses/Certifications

• FEMA100-Intro to Incident Command System - FEMA Management institute required within 1 year of hire

• FEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 1 year of hire

• FEMA300-Interm ICS for Expanding Inc - FEMA Management institute required within 1 year of hire

• FEMA400-Advanced Incident Command Center - FEMA Management Institute required within 1 year of hire

• FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 1 year of hire

• FEMA800-Natl Response Framework-Intro - FEMA Management institute required within 1 year of hire

• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment

Physical Demands

• Light Work:

• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently