ServiceNow

Manager, Emerging TA Capabilities & Pilots

ServiceNow • $110K — $130K *
US-AnywhereRemote in Austin, TX
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in talent acquisition technology, program management, or innovation-related roles within a fast-paced environment like SaaS.
  • Ability to organize multiple pilots, stakeholders, and timelines into clear, actionable plans.
  • Self-motivated with the ability to work autonomously in a dynamic role.
  • Exceptional written and verbal communication skills for crafting narratives that resonate with leadership.
  • Collaborative nature, working closely with various teams like AI CoE and Cybersecurity.

Responsibilities

  • Own the rhythm of the innovation portfolio through milestones and status reports.
  • Drive pilot program management from kickoff to results, ensuring nothing falls through the cracks.
  • Coordinate requests for information (RFIs) regarding new technology and candidate evaluation processes.
  • Shape and communicate the innovation narrative to build confidence with leadership.
  • Act as the point person for cybersecurity in administrative and fraud management needs.

Benefits

  • Flexible work personas allowing remote or hybrid work arrangements.
  • A collaborative and innovative team environment within a cutting-edge tech landscape.
Full Job Description
Job Description

About the Team

ServiceNow's TA Innovation & Infrastructure team sits at the intersection of talent acquisition and AI-native transformation. We pilot the tools, platforms, and workflows that will define how ServiceNow finds, evaluates, and hires talent, and we do it in direct partnership with our own product organization through our Customer Zero program. If you want to see AI-native talent strategy built in real time, this is where it happens.

About the Role

This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack.

What You'll Do
• Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
• Drive pilot program management from kickoff to results, tracking success, organizing workstreams, and following up on cross-functional teams' reviews so nothing falls through the cracks.
• Coordinate RFIs for new technology, timelines, inputs, and documentation, as we evaluate what's next in candidate evaluation and beyond.
• Shape the innovation narrative, telling the story of the work in a way that builds momentum and confidence with leadership. You will own all TA Innovation updates to the broader TA&M organization.
• Serve as the cybersecurity point person for all administrative and fraud management needs.

Qualifications

What You'll Bring
  • Experience in TA technology, program management, or innovation-adjacent roles within SaaS or a similarly fast-moving environment.
  • A knack for organizing complexity, multiple pilots, stakeholders, and timelines, into something clear and easy to act on.
  • You are intrinsically motivated and comfortable operating with autonomy in a role that flexes across execution, coordination, and reporting.
  • Strong written and verbal communication skills; you can turn technical or in-progress work into a narrative that lands with leadership.
  • A collaborative mindset. You'll work day to day with our Director of TA Innovation, and cross-functionally with our AI CoE, Cybersecurity, Product, Technology teams and more.
  • Location: Open to remote or flex


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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