SummaryThe Manager - East Coast SCM Team 1 is responsible for managing operations related to the HMMA, KaGA, Hyundai Motor Group Metaplant America (HMGMA) business and auto parts suppliers. This position will take initiative to develop new business models and routes to meet our customers' expectations.
Responsibilities- Manage and Coordinate operations of shipments
- Make sure to deliver all trucks and shipments to the customers on time
- Maintains all operation keen to customer satisfaction by providing problem-solving resources
- Solve any operational issues
- Supervise and assist team members
- Interface and co-work with other departments to bring about the best synergy for the customer satisfaction
- Plan, oversee and coordinate day-to-day activities to improve effectiveness, productivity and performance
- Customer service, Client management to increase service satisfaction level
- Set up, Develop, Implement, and Review operational policies & procedures
- Set up accounts and system for Mobis and new customers
- Establish a working relationship and negotiate with transportation and service providers
- Analyze data to assess performance and implement on any identified process improvements
- Help develop standard operational procedure (SOP) for East Coast SCM team
- Make sure to track and input all delivered data to the systems
- Manage all related operations in a cost-effective manner
- Keep tracking of cost and expenses, logistics service level (delivery time, damages and etc.), KPI, contract and agreement, cost saving and overall improvement
- Manage and monitor demurrage, detention and/or any additional charges
- Resolves complicated accounting issues and assists team members
- Maintains a system of controls over accounting transactions
- Backup, Maintain, and Support Logistics Analyst & Team members' responsibilities
- Makes and implements recommendations to improve team members' operation activities
- Providing excellent logistics solutions
- Support for all administrative tasks from management as needed
- Provide reports and information to internal customers (Operation, Accounting and others) as needed
- Support special projects requested by customers and internal managements, etc.
- All other duties as assigned
Compensation Range$94,000 - $105,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Referral Bonuses*
- Auto Allowance*
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Skills- Excellent written and verbal communication skills Required
- Excellent interpersonal skills Required
- Proficient PC skills - Word, Excel, PowerPoint, Outlook, and database management systems Required
- Organized and strong attention to detail Required
- Ability to work well under pressure and efficiently prioritize tasks Required
- Bilingual Korean Preferred
Education & Experience- Bachelor's Degree Required
- 7 - 10 years of experience in Logistics, SCM, or Business Administration Required
- 8 - 13 years of experience in Logistics, SCM, or Business Administration Preferred
- 1 - 3 years of supervisory experience Required
- 4 - 7 years of supervisory experience Preferred
Physical Requirements- Ability to sit in front of a desk and/or in front of the computer for long periods
- Repetitive use of hand/grasping product, writing, and typing
- Possibility of both domestic and international travel - 5%
- Stand/walk
- Carry/lift up to 15 pounds
Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment with low-level noise exposure
- This position will be located in the Duluth, GA office
- Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
