This position sits with our Swedish Match affiliate.
The E-Business Manager is responsible for leading the end-to-end order-to-cash process, ensuring customer orders are received, validated, fulfilled, invoiced, and resolved accurately and on time. This role leads e-Business department personnel and manages e-Business, EDI, VMI, customer master data, pricing, order management, invoicing support, deductions, and process controls in partnership with Customer Service, Sales, Finance, Logistics, IT, and external trading partners. The position drives service excellence, cash flow support, process standardization, compliance, automation, and continuous improvement across the full order-to-cash lifecycle.
Your 'day to day':
- Lead the end-to-end order-to-cash process for E-business customers, including order intake, validation, pricing accuracy, inventory coordination, fulfillment support, invoicing readiness, dispute resolution, deduction management, and cash application support.
- Manage e-Business operations for EDI, VMI, direct-ship, and other digitally enabled customer ordering channels, ensuring transactions are accurate, timely, and completed with minimal manual intervention.
- Serve as the primary business owner for order-to-cash processes, partnering with Customer Service, Sales, Finance, Logistics, IT, Demand Planning, and external customers to resolve issues and improve service performance.
- Oversee customer master data, pricing, promotions, customer requirements, and order controls to support accurate order processing, billing, deductions prevention, and audit readiness.
- Lead setup, testing, onboarding, and ongoing maintenance for new customers, EDI maps, VMI programs, ERP order management changes, customer portals, workflow tools, software upgrades, and customer-specific order requirements.
- Collaborate with IT to design, test, validate, and implement ERP and e-Business operational and system enhancements that improve order accuracy, process efficiency, system reliability, and customer service performance.
- Monitor order-to-cash performance metrics, including order accuracy, invoice accuracy, service levels, deductions, cycle time, manual touches, blocked orders, and issue resolution aging.
- Identify process gaps, root causes, and automation opportunities; recommend and implement improvements that reduce rework, improve customer experience, accelerate cash flow, and strengthen internal controls.
- Ensure compliance with company policies, SOX requirements, customer agreements, pricing controls, documentation standards, and audit expectations related to order-to-cash activities.
- Lead, coach, and develop e-Business department personnel, including e-Business and order management team members; establish clear priorities, cross-training, workload coverage, performance accountability, succession planning, and continuous capability development.
- Prepare and communicate business updates, issue summaries, performance trends, and improvement plans for leadership and cross-functional stakeholders.
Who we're looking for:
- Bachelor's degree in Business, Supply Chain, Finance, Accounting, or related field required; advanced degree or relevant professional certification preferred.
- Seven or more years of progressive experience in customer service operations, order management, order-to-cash, e-Business, supply chain, accounts receivable, or related commercial operations required.
- Prior people leadership experience required, including leadership of e-Business department personnel, coaching, performance management, workload planning, and team development.
- Strong working knowledge of ERP order management systems, EDI transactions, VMI processes, customer portals, workflow tools, customer master data, pricing controls, invoicing processes, deductions, and customer compliance requirements.
- Experience in a large Consumer Packaged Goods, manufacturing, distribution, or high-volume wholesale environment preferred.
- Demonstrated ability to manage cross-functional issues involving customers, Sales, Finance, Logistics, IT, Demand Planning, and external vendors, including collaboration with IT on ERP and e-Business operational and system enhancements.
- Strong analytical, problem-solving, root-cause analysis, and process improvement skills; ability to use data to identify trends, risks, and improvement opportunities.
- Advanced Excel skills required; experience with reporting, dashboards, Power BI, ERP reporting, workflow tools, EDI monitoring, data validation, or automation solutions preferred.
- Excellent written and verbal communication skills with the ability to influence stakeholders, summarize complex issues, and drive timely decisions.
- High attention to detail, strong judgment, customer focus, organizational discipline, and ability to manage competing priorities in a fast-paced environment.
- Authorized to work in the US now and in the future without need for sponsorship
Annual Base Salary Range: $120,000 - $150,000
What we offer
- We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
- We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
- Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022.
Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
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