Site: The General Hospital Corporation
Job Summary
The Manager, Donor Services is responsible for leading and developing a team of Donor Services Representatives while ensuring exceptional donor experiences and supporting the organization's blood collection goals. This role provides operational oversight for donor center and mobile blood drive activities, drives revenue growth through effective fundraising and donor engagement strategies, and cultivates strong relationships within the community. The Manager will oversee staff performance, donor recruitment and retention efforts, community outreach initiatives, and mobile collection operations, while fostering a culture focused on customer service, teamwork, and the lifesaving mission of blood donation
Essential Functions:
-Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management.
-Develop and implement effective fundraising strategies to drive revenue growth.
-Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process.
-Set sales targets and KPIs for the donor services team, monitoring performance and implementing strategies to achieve or exceed fundraising goals.
-Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities.
-Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies.
Qualifications
Education:
Bachelor's Degree Business Administration required or bachelor's degree Related Field of Study required
Experience:
Business Development Experience 5-7 years require
Fundraising Sales Experience 3-5 years required a
Supervisory Experience 3-5 years required
Experience working with organizations such as the American Red Cross, Rhode Island Blood Center, or similar blood collection organizations is highly valued
Experience with donor management and recruitment software systems, specifically SoftDonor and SoftRecruit, is strongly preferred. Candidates should demonstrate strong computer skills and the ability to effectively utilize donor databases, recruitment platforms, reporting tools, and scheduling systems to support donor services operations
Knowledge, Skills and Abilities
- Knowledge of fundraising strategies, techniques, and best practices.
- Strong leadership and team management skills, with a track record of building and motivating successful teams.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with donors at all levels.
- Results-oriented mindset, with a proven ability to meet or exceed fundraising targets.
- Strong analytical and reporting skills, with the ability to interpret data and make data-driven decisions.
- Familiarity with CRM systems and fundraising software.
Additional Job Details (if applicable)
Department: MGH Blood Donor Center
Schedule: Monday - Friday | 8am to 4:30pm |Onsite
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
This position does not support sponsorship for employment visa status (e.g. H-1B Visa Status or OPT)
Remote Type
Onsite
Work Location
60 Blossom Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
