Job TitleManager, Disputes
About your role:As a Manager, Disputes you will lead product management support for the Disputes debit and credit roadmap by translating business needs into clear requirements, analyses, and execution plans. Partner with technology, operations, client services, implementations, legal, compliance, and product peers to improve dispute and chargeback capabilities. This role helps deliver timely product enhancements, client support, and operational improvements that meet client needs and business goals.
What you'll do:- Develop product requirements, reports, and analyses that support the disputes and chargebacks roadmap for debit and credit solutions.
- Coordinate cross-functional work across technology, operations, finance, implementations, legal, compliance, account management, and sales to support product delivery.
- Monitor product performance by reviewing defects, issue trends, and reporting to identify risks and improvement opportunities.
- Support new product and feature launches by documenting requirements, tracking deliverables, and contributing to client readiness materials.
- Conduct market and industry research to evaluate enhancement opportunities, competitive positioning, and differences across debit and credit dispute use cases.
- Engage internal teams and clients to gather feedback, understand pain points, and provide product guidance related to disputes and chargebacks.
- Create client-facing communications and internal documentation that explain product updates, processes, and operational impacts.
Experience you'll need to have:- 3+ years of experience in payments or financial services industries
- 3+ years of experience with Credit Card, Credit Disputes
- Strong commercialization skills - specialty in aligning cross-functionally to common goals
- Bachelor's degree or an equivalent combination of education, work, and/or military experience
Experience that would be great to have:- Experience supporting both credit card and non-card disputes processes.
- Experience partnering with client services, implementations, and operations teams in a card processing environment.
- MBA or other advanced degree in a related field, or equivalent combination of education, related experience and/or military experience.
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Salary Range$100,000.00 - $165,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
