Description Position at Sumitomo Electric Wiring Systems, Inc.
SEWS - Ohio Customer Service Center (Marysville, OH)BASIC PURPOSE: Manage customer relations and delivery operations to ensure on-time product delivery, strong customer and internal relationships, and efficient inventory management while promoting continuous improvement and achieving performance targets.
BASIC POSITION DUTIES: - S-NVC Activities and KPIs
- Lead and support departmental S-NVC (SEWS New Value Chain) initiatives to support continuous improvement
- Track, analyze, and report monthly KPIs to ensure performance targets are achieved
- Customer Relations
- Provide support to the MBU customer base - including Subaru, Honda, and Tier II suppliers
- Develop and maintain strong relationships with customer contacts and management to support business objectives
- Order Management
- Monitor customer orders and related activities to ensure on-time delivery requirements are met
- Inventory Control
- Manage and monitor inventory levels to ensure availability aligns with customer demand
- Communicate with customers, manufacturing plants, and local staff to support timely production and inventory availability
- Product Delivery
- Provide direction and support to warehouse operations to ensure complete and timely delivery to all customers
- Build-out Management/Start-up Activity
- Monitor weekly build reports issued by the Delivery team to support smooth start-up activities
- Ensure all compensation requests are submitted by required deadlines
- Supplier Performance
- Review supplier performance reports and ensure root cause analysis is conducted
- Develop and implement effective countermeasures in a timely manner
- Communicate issues, actions, and results clearly with customer and SEWS upper management team
- Performance Management
- Lead recruitment, selection, training, and performance evaluation of Delivery team members
- Maintain open and effective communication with all staff
- Foster a positive and collaborative work environment
- Lead the team in identifying and implementing improvements to enhance process efficiency and reduce costs
- Support additional projects and responsibilities as assigned
- POSITION REQUIREMENTS:
- Bachelor degree required
- 8-10 yrs experience in inventory control, purchasing, or customer service environments (automotive industry preferred), including 2-4 years in a supervisory or middle management role.
- Strong organizational, task management, and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to interact effectively with all levels of SEWS associates and customer contacts
- Demonstrated leadership experience, including managing and developing salaried staff
- Ability to lead team to achieve organizational goals and drive performance
- Proficiency in Microsoft Office applications (Excel, Outlook, etc.)
- Experience with mainframe systems, including order and inventory management applications.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment
- Willing to travel as needed
**Interested Candidates Should Submit Cover Letter and Salary History When Applying.** 
