As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.
In this role you will:- Assist the Branch Manager in managing resources within the branch
- Supervise and mentor customer service, administrative, warehouse, and transportation functions
- Staff all service and administrative functions and monitor performance of related employees
- Implement customer-facing service solutions and e-commerce solutions
- Set branch schedules, establish procedures, and resolve service failures
- Collaborate with Branch Manager in managing profitability, expenses, and assets
What you bring to the table:- SAP and Microsoft Office experience
- Supervisory and leadership skills; ability to motivate and support a team
- Problem solving and conflict resolution skills
- 5+ years experience required
- 2 year degree preferred
Shift and Hours: Monday - Friday, 8:00am - 5:00pm.
Compensation Details: The expected starting rate of pay for this position is $95,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.
The Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Enjoy our Disability Benefits at no cost to you.
- Share in our success with Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Rest and recharge during our Paid Holidays throughout the year.
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
- Volunteer with Community Time Off to give back to the community.
- Predictable Work Schedules to plan your life: no weekends or nights for most roles.
- Celebrate your and others' achievements with our Employee Recognition Program.
- Reach your career goals with our Educational Reimbursement and Career Development Programs.
- And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
